Job Description

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!SummarySAP Product Support is a global organization of more than 2500 people with a vision of Delighting customers, always. We deliver industry leading product support anytime, anywhere, through any channel and from any device to maximize customer's success with their SAP solutions. We also provide Next-Generation Support through real time channels with a personalized support experience where we anticipate customer needs, accelerate their path to answers and collaborate for their success.What you\'ll doAs part of SAP Product Support, you will be working for SAP Business Technology Platform which offers fast in-memory processing, sustainable, agile solutions, and services to integrate data and extend applications, and fully embedded analytics
and intelligent technologiesYou would be primarily handling their technical issues related to Cloud Platform, SAP Integration Suite & Cloud Portal Technologies and perform the tasks such as:

• Analyze and resolve customer issues by means of knowledge databases and/or verifying customizing entries or parameters.
• Perform root cause analysis and provide solutions for customer problems
• Support customers through Realtime Support channels like Expert Chat etc .
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles for customers
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipate customer needs and effectively address concerns related to their issue or resolution
• Develop strong working relationships with cross-functional teams

What you bring

• Experience or knowledge on SAP Cloud Integration (CPI), API Management, Cloud connectors etc.
• Knowledge on SAP API Management, building API Proxies in API Portal, API communication
• Experience on SAP Cloud Platform like SAP Cloud Neo/Foundry, AWS, GCP. Knowledge on build packs, microservices, Identity authentication service, container deployment, cloud connectors, cloud security etc.
• Knowledge on SAP Cloud Platform Portal, like Designing and implementing of custom themes to the Cloud Portal, UI Theme Designer, Hybrid Integrations, Cloud Portal subaccounts sizing etc.
• Strong problem solving, organizational, and analytical skills
• Technical knowledge in Java, JavaScript, HTML, XML, HTML5, UI5 and Cloud technologies preferred
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
• Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues

#SAPInternalT1We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 387062 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 387062Posted Date: Jun 7, 2024Work Area: Customer Service and SupportCareer Status: GraduateEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Bangalore, KA, IN, 560066Job alert

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