Job Description

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! Do you demand the best from your professional career Are you inspired by excellence At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. PURPOSE AND OBJECTIVES SAP is the 16th Most Valuable Global Brand for 2019 ( ). It is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 260,000 customers in 190 countries, including 86% of the Global Fortune 500 and 98% of the 100 most valued brands. 74% of the world\'s transaction revenue touches an SAP system ( )! The SAP community of employees, partners and customers is vast - the SAP Community Network ( ) has over 2.5 million members and the Americas\' SAP Users\' Group ( ) has over 3,700 member companies in more than 17 industries. The worldwide Product Support team of 3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction. Make a difference - become a member of the SAP Community and help the world Run Better ( )! EXPECTATIONS AND TASKS Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need. Key Tasks: Incident Solving Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters Perform root cause analysis and provide solutions Achieve a good level of customer satisfaction Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching Share and document knowledge through creation of WIKI entries and Knowledge Base articles Additional Tasks Participate in weekend support/ 24x7 support activities Report errors to development organizations Participate in Knowledge Management (WIKI content, Knowledge Base Articles) Support Without Incidents participate in projects aimed at achieving the organizational vision. Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer. Processes Get certified in Classroom Training or e-Learning Lessons regarding incident processes Expectations: You should expect to do many of the following: Meet, work and talk with colleagues and customers from all around the world! Master SAP software that is being used by industries, governments and multinational companies around the globe. Be part of a small, tight-knit team of professionals Working collaboratively to provide solutions to customers. Learn new skills and technologies that will open paths to many new possible careers. The learning never ends - you are expected to continuously learn and up-skill during your time here. Get involved with SAP\'s active Community and experience what it is like to be early talent at one of the biggest software companies in the world. Get the small startup feel with big enterprise backing. Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support. Join the global SAP Family and become an ambassador for the Support Organization. Behaviors: Ownership - Take ownership of the decisions you make. Accountability - Be accountable for the actions you take. Responsibility - Take responsibility for the end results or outcomes. Proactiveness, Self Motivated EDUCATION Engineering Graduate in Computer Sciences or related areas. Postgraduate/Graduate in Supply Chain domain. Equivalent professional experience will be considered. SKILLS AND COMPETENCIES Required: Excellent English communication skills (written and oral) Excellent problem solving and technical analysis skills Ability to assess, plan and troubleshoot while collecting information about the customer issue Familiarity with general IT concepts Solid understanding of Internet technologies Familiarity with general business terms and processes Preferred: Experience on Supply Chain background and procurement (SRM): (stock and non stock) (SCM): Demand Planning, Strategic sourcing, Make to stock, Physical Inventory Management (CRM): Marketing to , , (projects, standard service, materials) 1-3 Years of experience 1+ years in similar experience or in related job attraction for customer solutions Experience or attracted by working in a strong multicultural environment Fluent English speaking/writing Experience in Cloud Products, SAP ERP or other vendor ERP solutions Hands on experience with FIN domain (Good to have) We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [HIDDEN TEXT] For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 375427 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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