Job Description

Description
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### Summary of This Role


Responsible for designing, implementing and maintaining Windows systems in company environments. This includes all approved vendor hardware and software for enabling the developmental, operational and production support groups to perform their assigned tasks. Serves as a technical resource for the company and is responsible for resolving issues with the hardware and software used at company installations.

### What Part Will You Play?

• Installs, documents, and configures Windows Operating Systems. Assists in Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency and reliability level. Assists team members in maintenance functions to become active participants. Reviews basic designs and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements. May design and implement multi-site Windows Active Directory infrastructure.
• Monitors systems to ensure platforms are available in accordance with Service Level Agreements (SLAs). Offers intermediate support to ensure that the monitoring systems are available at all times and that the appropriate thresholds and alerts have been set to ensure system availability. Reacts and responds to events in accordance with escalation procedures. Provides detailed statistical information to datacentre management for weekly and monthly status update. Acts as the role of 2nd line technical support. Participates in deployment changes in accordance with the Global Payments change control process. Raises, updates and closes change control tickets in accordance with Service Management guidelines.
• Monitors and reviews system logs, detect and troubleshoot problems, and escalate to appropriate level. Supports issue resolution as and when required, uses the Service Manager application to record activities. Provides feedback and updates to the Incident resolution support teams. Provides on call support within the on call structure 24/7.
• Conducts intermediate system maintenance including patch management, firmware management and Windows Operating System upgrades in line with best practices across Global Payments and the industry at large. Provides out of hours support for pre-arranged changes and maintenance events.
• Assists in investigation of security breaches in accordance with Information Security guidelines. Assist in inspection of any issues identified via security monitoring applications. Review system access in line with the required practices and procedures following Information Security guidelines. Maintains the systems responsible to the level required to meet the Payment Card Industry (PCI), Security Standards and other applicable industry best practices.
• Review under guidance the of availability of disaster recovery systems, maintaining code, configuration and documentation in-line with Production systems. Perform regular disaster recovery testing for internal and client facing systems.
• Interacts with the respective client service representatives and works with various levels of team members across business units within the company. Provides team members with routine supporting documentation. Attend status calls when requested and provides basic/intermediate technical support.
• Participates with the evaluation of all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies. Develops skills by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.

### What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
• Typically Minimum 2 Years Relevant Exp
• Experience in system administration or related experience.

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp
• Implementing and maintaining Active Directory; Windows Server; MS Windows Clustering; enterprise SAN and NAS configurations; MS SCCM and VMware VCM; Antivirus Software, Application White Listing and Device Control; TCP/IP and other networking principles including DNS and DHCP; scripting language; Experience with managing VMWare virtualization technologies; Virtual Center Management and Administration; vSphere Server, vSphere Client, and vCenter Server; Installation and support of VMware View to include Pool Management, Entitlements, Upgrades, and Break/Fix; deploying virtual machines and use technologies such as Snapshots, clones, templates.
• MCSE Certified or equivalent

### What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Active Directory -
• Windows Server, MS Windows Clustering -