Job Description

• Manage daily BAU activities and complete the processing of activities as per agreed service level agreements:

• Pre Program \xe2\x80\x93 Creation of Sessions / Events, Coordinating with vendors & participants for the session, Manage venue, Session type (virtual / classroom) & required logistics at respective site,
• Post Program \xe2\x80\x93 Collection of Attendance, Feedback forms, Assessment sheets (if any), Recording attendance on Training tool, Collation of feedback and summarize feedback etc. Updating training records, Sending emails to managers of participants who did not attend the session.
• Liaising with vendors \xe2\x80\x93 Program dates, discussions within the team, Follow up with vendors for program contracts and communication of logistical details (participant details, venue and room and any other relevant information)
• Invoice processing \xe2\x80\x93 Track invoices, Coordination with Finance, processing of invoices as per relevant approvals, contracts, Charge back to respective business cost centers, Filing of invoice copies
• Handle queries from employees
• Reporting & MIS to be published for standard + adhoc requests received
• Manage expectations from business / stakeholders and work in close partnership within the teams to ensure customer delight.
• Implement / follow the HRSS governance model to ensure regular updates provided to business owners / stakeholders.
• Manage the daily operations tasks efficiently and follows SOPs, Maker and Checker for every process.
• Partner during Audits, Statutory audits, Formulate and Implement Risk and Control measures for processes / BAUs managed.
• Prepare Dashboards and KPIs showcasing health of the HRSS deliveries / processes centralized.
• Understand HR tools and systems, Improve existing HR operations processes and create efficiency by automating manual processes.

Riverforest Connections Private Limited