Job Description

POSITION SUMMARY: The Research Department is part of our Servicing Business Unit and is a customer-facing team that handles customer requests. The team is responsible for reviewing inquiries/complaints/requests received and works with the appropriate business units as needed to effectively resolve and respond to customer correspondence within the stipulated timelines.



JOB FUNCTION AND RESPONSIBILITIES:

• Review customer's correspondence to comprehend the nature of inquiry/complaint.
• Carry out detailed and accurate analysis of the customer's concern and provide a complete and accurate response.
• Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence.
• Support the Research department by performing all processing and administrative duties to support the department.
Delight our customers through caring service and innovative homeownership solutions.
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QUALIFICATION:

• Any Graduate
• Good written and verbal communication skills - should be able to write and articulate complex cases concisely.
• Proficient with Microsoft Office products including Excel, Word, etc
• Logical and analytical thinking - ability to resolve complex research cases.
• No documented disciplinary action in the past 12 months.
• Should have an Appraisal rating of 'Fully Meets Expectations' or above in the last completed performance cycle.
Should have completed 12 months in the organization and 09 months in the current role.
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WORK SCHEDULE OR TRAVEL REQUIREMENTS: Hybrid working model.