Job Description

The Role Responsibilities

Strategy

• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
• Find ways to improve operational efficiency and control costs to meet cost budgets.
• Be multi-skilled to handle all kinds of transactions and services in the bank.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of the profile, demographics and psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the High Net Worth customers of the Bank.

Business

• Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current / Savings / Term deposits], wealth management products and asset related products (secured, unsecured) .
• Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts.
• Ensure high level of customer service in the Branch. Manage difficult customer situations.
• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment.
• Achieve the Targets set in terms of product mix.
• Induction of all new customers brought in by the Branches and Direct Sales team.
• Achieve \xe2\x80\x9cbest in class\xe2\x80\x9d productivity in order to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Ensure coverage of customer base in accordance with the approved contact plans.
• Coordinate customer events for the cluster along with the product team.

Processes

• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections.
• Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.
• Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges, etc are authorized / overridden by appropriate authorities.

People and Talent

• Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service, while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

Risk Management

• Ensure he / she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct.

Governance

• Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [India / Retail Banking / Branch Frontline / Branch] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles.
• Lead the team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• Branch Banking and other related department

Our Ideal Candidate

Training, Licensed, Membership and Certification

• AMFI IRDA

Role Specific Technical Competencies

• Product knowledge
• Sales skill set
• Presentation skills
• Communication

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered