Job Description

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Associate (601) - Global Supplier Services - Payment Operations - Global Supplier Reference Data Operations

Global Supplier Services (GSS) organization seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs. With over 1000 team members in 11 countries, our GSS works proactively with line of business colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate and contract with the chosen suppliers. Leveraging firm-wide buying power and controlling risk are consistent overarching goals. GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

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This position will work in a fast-paced high-volume team that is responsible for managing and maintaining supplier reference data, ensuring documentations are captured and stored in compliance with document retention standards. This role includes work working closely with Team and suppliers, LOB partners, HR business partners, technology, third party solution providers amongst others on an ongoing basis. This role will have elements of operations management, project management, people management, stakeholder management,. It is a global role and will need flexibility on the part of the incumbent to manage the demands of the role on an ongoing basis.

Core Job Responsibilities

Operational:

• Responsibility for the performance of the Reference data team, ensuring all SLA / KPI & Quality goals are met consistently
• Ensure the team is on top of research around payment rejects which are initiated from Payment Operations due to Incorrect/ outdated payment instructions on supplier/employee master and are corrected thereof to re-initiate the payments
• Address any customer escalations promptly and focus on eliminating the root cause issue
• Perform MIS and reporting
• Drive a culture of continuous improvement within the team
• Support business cases where technological infrastructure build / changes are identified
• Contribute to firmwide transformation initiatives by thinking creatively about how supplier reference data processes can improve the source to pay experience
• Identify operational synergies with supplier onboarding, KYC, and document management teams to eliminate redundant and/or manual processes

Projects:

• As part of project implementation and BAU enhancements, ensure that the team performs UAT testing as per the agreed testing timeline
• Supporting strategic initiatives for the Global Reference Data processes, and also develop and execute strategies to reduce net new vendors
• Drive standardization of processes globally
• Document meeting minutes, maintaining scorecards

Team management:

• Actively coach and develop the Team member
• Proactively identify any people issues and ensure appropriate action is taken pertaining to employee feedback

Stakeholder management:

• Establish and actively execute on engaging key stakeholders
• Deliver first class service to our customers & improve end-user experience
• Build strong partnerships with LOBs/ corporate partners (ongoing).

Qualifications/ Core Requirement

• 7-9 years\' experience , Bachelor\'s degree or equivalent combination in business administration, accounting, finance, or related field
• 3 plus years of experience in managing medium to large size team
• Experience working with generally accepted accounting principles and accounting software
• Knowledge of Source to Pay Operations.
• Very strong written & oral communication skills
• Strong problem solving abilities with an analytical mind to research and resolve issues
• Knowledge of third party Supplier and employee set-ups/creations for payment operations
• Working knowledge of SAP, Ariba and Concur
• Should be willing to work flexi shift

Competencies/Skill-Sets:

• Data or process management
• Onboarding process and Operating model
• Change management
• Strong communication, presentation (both oral and written) & influencing skills
• Confident and credible when engaging internally at all levels; candidate will be dealing with stakeholders business, LOB, technology, third party and other teams
• Experience of Leading the team, solution design
• Reference data
• Supplier onboarding
• Document management
• Problem Solving
• Attention to detail and investigative skills
• Ability to effectively navigate and influence a complex infrastructure with numerous stakeholders
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint) required, PowerPoint and Visio skills with ability to create business focused presentations and clear process flows

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

JPMorgan Chase