Job Description

Associate, Quality Control, Operations

Job Number:

3256782


POSTING DATE: Aug 1, 2024
PRIMARY LOCATION: Non-Japan Asia-India-Karnataka-Bengaluru
EDUCATION LEVEL: Bachelor's Degree
JOB: Other
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate

DESCRIPTION


Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

One of the largest divisions in the Firm, Operations is the first line of defense for Morgan Stanley's financial and reputational well-being and essential in delivering value to our clients. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. Operations leadership is passionate about people development and providing best in class employee opportunities through a diverse and inclusive work environment defined by open communication, collaboration, learning, and proactive career management.

Shared Service Banking Operations (SSBO) delivers industry utility solutions by aligning the right functions, people, processes and tools into 14 core disciplines offering tailored client service levels that are efficient, controlled and compliant with regulation.

Client Onboarding and Regulatory Services (CORS) is an Operations group within SSBO that is responsible for adherence to client regulatory requirements during the life of the client's relationship with Morgan Stanley. This includes Anti-Money Laundering (AML) Client Reference Screening, Know Your Client (KYC), and other non- KYC AML regulations such as MIFID, QIB, QFC, Dodd Frank, EMIR, HKPI, etc.

The team is comprised of regulatory SMEs that provide support and regulatory control to global Business Units and stakeholders. The teams work on cross-functional projects in support of changed or new regulations, processes and controls that have an impact across the Firm coordinating with Legal, Compliance, Central Change and Technology.

CORS has a global footprint with offices in Hong Kong, Bangalore, Tokyo, London, Baltimore and New York.

Quality Control:

The Quality Control team works closely with CORS Run the Bank (RTB) functions, Internal Risk, Audits, and Compliance teams to implement a standardized approach towards the data quality control framework. The team is primarily responsible for performing data quality checks of completed KYC cases, identifying / escalating issues, and reporting KRIs to stakeholders.

What you'll do in the role:
• Quality Control Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation
• Performing quality control testing and driving process improvements
• Reviewing customer databases (i.e. data checks on the core system of Morgan Stanley and review of the records of existing clients)
• Raising and escalating potential quality assurance, process or policy issues
• Reviewing data and documentation to ensure they meet regulatory requirements
• Providing status reports and escalating issues to management, as appropriate
• Partnering with the KYC production team to collect required documents and associated information to meet all regulatory and internal polices
• Act as a subject matter expert on required AML/ KYC documents and process
• Share knowledge and experience with team members to ensure a consistently high level of performance
• Leading detailed analysis with line staff and wider Ops groups to proactively identify, analyze and quantify manual inefficiencies and determine how processes can be improved with available resources and tools
• The team partners closely with the Compliance and Risk Divisions and other groups within Operations to help the Firm's Business Units comply with certain regulations around data and/or documentation requirements.
• The main focus of this role is to be an active part of quality control team, learning and checking all applicable regulatory programs and performing the necessary control functions.



QUALIFICATIONS


What you'll bring to the role:
• Bachelors degree
• Minimum 8 years' experience working in an AML/KYC role required - Checker / QA
• Strong risk and controls awareness
• Strong ability to meet quality and performance metrics agreed under QA service level agreements
• Capacity to think laterally and convey an understanding of the big picture
• Maintains a sense of urgency and ability to prioritize/multi-task
• Strong client focus and ability to partner with various internal groups
• Proficiency level of English knowledge
• Excellent investigation skills, high levels of professional curiosity
• Independent analytical and critical thinking skills
• Excellent written and verbal communication skills
• Excellent Stakeholder management skills
• Outstanding attention to detail
• Ability to multi-task, work to tight deadlines and prioritize effectively
• Ability to work independently
• Professional computer skills (including Excel), quick adaption to new systems
• Understanding of the regulatory landscape
• Adaptability and flexibility, ability to perform under pressure or in a changing environment
• Ability to interact effectively with others across departments, regions and time zones
• Advanced skills in Microsoft Office applications
• Previous employment in a multi-national organization
• Experience in the financial industry or equivalent background
• International environment and future career opportunities within our division
• Significant role in defining process Testing metrics and outputs
• Possibility to learn about the financial markets and global regulations
• Participation in major, global projects related to regulatory changes which have been re-shaping the financial industry
• Welcoming and inclusive environment, strong corporate values and work ethics
• Extensive training offerings
• Active social life, the possibility to join diverse employee networks



What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values -- putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back -- that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect, and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences.