Job Description

:Senior Associate, Production Services Application Support Analyst (Grade - I)At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worldxe2x80x99s financial system we touch nearly 20% of the worldxe2x80x99s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.Wexe2x80x99re seeking a future team member for the role of Senior Associate Application support I to join our Corporate Engineering Production services team. This role is located in Pune-MH, HYBRID.In this role, youxe2x80x99ll make an impact in the following ways:

• Maintain Production stability by monitoring Production alerts and Incidents and take timely remediation actions as defined in our standard operating procedure (SOP).
• Handle Incident bridge calls on need basis playing the role of Senior Incident officer (SIO).
• Participate actively with our automation efforts to reduce manual work.
• Cover IST shifts (6:30 am to 3:30 pm / 2 pm to 11 pm IST) for our India support team as per their rotational shift model. Our 2 Shift cycles are either Sundays to Thursdays or Tuesdays to Saturdays.

To be successful in this role, wexe2x80x99re seeking the following:

• Bachelor of Engineering or Equivalent degree
• 3 + years of relevant Application support experience in distributed / mainframe environments with strong hold on Unix commands.
• Solid experience in Incident Management process to perform the role of Senior Incident officer (SIO) while handling major Incidents for all our LOBs in Corporate Engineering.
• Hands on exposure of monitoring, scheduling, and reporting tools like Moogsoft, Splunk, App dynamics, Dynatrace, Synthetic monitoring, ESP, Control-M, Service now, Thousand eyes etc.
• Hands on with any scripting programming languages like Python or Shell scripting.
• Strong communication for handling management communications and debugging skills following documented standard operating procedures or knowledge documents.

At BNY, our culture speaks for itself. Herexe2x80x99s a few of our awards:

• Americaxe2x80x99s Most Innovative Companies, Fortune, 2024
• Worldxe2x80x99s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

, Disability: IN xe2x80x93 100% score, 2023-2024 * xe2x80x9cMost Just Companiesxe2x80x9d, Just Capital and CNBC, 2024

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloombergxe2x80x99s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifexe2x80x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon