Job Description

Job Title: Associate- Product SupportAbout Greytip:Greytip Software is an HR software company serving global SME businesses through a cloud HR platform - greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakhs+ users.The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory. compliances, expense claims, employee self-service and much more.Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai, Hyderabad, Pune, and Dubai.Preferred Functional Knowledge:

• Should be well versed in MS Office
• especially in excel and should have worked on Jira/Freshdesk (Support tools).

• They offer expert advice, resolve supportcases efficiently, conduct training sessions, documentation, research new problems,
• provide advice for product improvements, and stay updated on industry trends.
• Specialist - Product Support involves providing technical and customer service support for a company\'s products, assisting users with product issues, identifying and analyzing problems, reporting issues to leadership with detailed analysis.
• The role of Specialist - Product Support involves below requirements.
• They must possess strong problem-solving, customer service, multitasking, time management, communication, and leadership skills.
• They typically hold a bachelor\'s degree in a related field and have at least 1-3 years of relevant experience.
• The position requires a combination of technical expertise, communication skills, and good customer service abilities.

• Any Degree, Fluent in English and Hindi both written and verbal along with 1-3 years of Experience in same domain.

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members & energy filled work environment.
• Competitive salary.

greytHR