Job Description

About the Role:

Grade Level (for internal use): 10

Roles and Responsibilities

Review and prioritize ServiceNow incidents and service tickets related to data operations workflows.

Manage ADO requests, ensuring timely responses and resolutions to support ongoing processes.

Provide troubleshooting support for applications and systems, addressing issues as they arise.

Oversee user and permission management, ensuring compliance with security protocols and data governance standards.

Collaborate with cross-functional teams to build workflow expertise and foster community engagement.

Document processes and updates in the knowledge base for future reference and operational continuity.

Write SQL queries for data retrieval and analysis, supporting decision-making and operational insights.

Work with APIs to integrate and automate processes, enhancing overall system efficiency and data flow.

Conduct User Acceptance Testing (UAT) to ensure application functionality aligns with user requirements and operational needs.

Assist Product Owners in gathering requirements for new product development and enhancements to improve workflow processes.

Troubleshoot application issues, diagnose system performance, and monitor logs to provide timely resolutions.

Identify opportunities for process improvement and recommend solutions to streamline operations.

Qualifications

Experience with ServiceNow or similar incident management platforms.

Ability to prioritize and manage service tickets effectively.

Proficient in SQL for data retrieval and analysis.

Familiarity with APIs and automation processes.

Troubleshooting skills for diagnosing and resolving application issues.

Understanding of system performance monitoring and log analysis.

Knowledge of data operations and workflow management best practices.

Ability to identify opportunities for process improvement.

Experience in user and permission management with a focus on compliance and data governance.

Strong interpersonal skills for effective collaboration with cross-functional teams.

Ability to document processes clearly and share knowledge effectively.

Experience conducting User Acceptance Testing (UAT) to ensure application functionality meets user needs.

Strong problem-solving abilities and analytical thinking for decision-making support.

What's in it for you?

Opportunity to work with cutting-edge technologies and contribute to innovative solutions.

Collaborate with cross-functional teams and engage with Product Owners, enhancing your professional network.

Gain hands-on experience in incident management and operational support in a dynamic environment.

Develop skills in SQL, API integration, and User Acceptance Testing, broadening your technical expertise.

Be a part of a supportive team focused on enhancing user experience and operational efficiency.



About S&P Global Market Intelligence



At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.



For more information, visit www.spglobal.com/marketintelligence .



What's In It For You?



Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.



Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.



Our People:

We're more than 35,000 strong worldwide--so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.



From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.



Our Values:

Integrity, Discovery, Partnership



At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.



Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you--and your career--need to thrive at S&P Global.



Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.



Flexible Downtime: Generous time off helps keep you energized for your time on.



Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.



Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.



Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.



Beyond the Basics: From retail discounts to referral incentive awards--small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries



Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.



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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.



If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.



US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf



----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)



Job ID: 277523

Posted On: 2024-10-22

Location: Gurgaon, Haryana, India