Job Description

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Overview:

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,700+ employees worldwide. As a leading cloud-based technology company, we have over 21,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries. Cvent\xe2\x80\x99s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create quali\xef\xac\x81ed demand for their hotels, manage that demand more e\xef\xac\x83ciently, and measure their business performance in real-time.

We have multiple Associate Product Consultant positions for graduates with 1-6 years of work experience in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.
In This Role, You Will:

• Support clients over the phone and email by answering their product questions and offering technical assistance
• Offer best practice tips to clients to boost their meeting attendance via Cvent\xe2\x80\x99s marketing engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Implement and manage the online portion of client events as and when needed
• Gather client requirements and implement them in Cvent\xe2\x80\x99s event management software
• Communicate with the client and review the initial implementation with them and make required changes
• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
• Document all communication with the client in Cvent\xe2\x80\x99s CRM software

• Excellent communication skills (verbal and written)
• Graduate/ Under-graduate(drop-out) with strong analytical and logical skills
• Experience in US Customer Service is a must
• Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad
• Strong business acumen, ethics, and high integrity
• High comfort level in using online software products
• Must be articulate, organized, detail-oriented and have ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team

Cvent