Job Description

:Overview:Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employeesand nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100countries. Founded in 1999, the company delivers a comprehensive event marketing and managementplatform for event professionals and offers software solutions to hotels, special event venues anddestinations to help them grow their group/MICE and corporate travel business.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a systemthat encourages Cventers to think and act like individual entrepreneurs and empowers them to takeaction, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, wevalue the diverse perspectives that each individual brings. Whether working with a team of colleagues orwith clients, we ensure that we foster a culture that celebrates differences and builds on sharedconnections.In This Role, You Will:

• Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance
• Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Document all communication with the client in Cventxe2x80x99s CRM software
• Strive to meet weekly activity metrics as well as quarterly performance assessments

Here's What You Need:

• Bachelorxe2x80x99s degree with strong academic credentials.
• Excellent communication skills (verbal and written)
• Experience in Blended Process that involves working on Custom tasks & Projects xe2x80x93 preferably travel & hotel background.
• Strong business acumen, ethics and high integrity
• Candidate must rank within the top 20% of their present team
• Experience in working on Microsoft Excel and Word is preferred
• Candidates should be ready to work night / late night shifts
• Must be articulate, organized, detail-oriented and have the ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team

Cvent