Job Description

JOB DESCRIPTION The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: You will be working closely with the SRE team which will be responsible to monitor the client\'s most critical systems. You will need to have the passion and intellectual curiosity for bringing greater visibility into the unknown and a drive to continuously strive towards correlating disparate datasets. You will, therefore: Act as a Splunk enterprise Subject Matter Expert Architect, design, support, and maintain high availability, distributed multi-clustered and multi-tenant Splunk deployment Implement and maintain Splunk platform infrastructure and configuration Responsible for onboarding and maintaining a wide variety of data sources to include various OS, appliance, and application logs Support Splunk on Unix, Linux and Windows-based platforms Perform data mining and analysis, using various query and reporting methods Solve/troubleshoot complex integration challenges and configuration issues Create advanced searches, dashboards, visualizations Technical writing/creation of formal documentation such as architecture diagrams, technical designs, and SOPs Qualifications, Stay up-to-date with emerging technologies Gain feedback continuously from client, users, team leads, and colleagues Technical and Functional Skills: Bachelor\'s Degree with 4 to 5 years of total development experience 3+ years\' experience in Splunk Engineer configuring, Implementing and Supporting Splunk Server Infrastructure across Windows, Unix and Linux environments Design and implement Splunk Architecture for on-premises (Indexer, Deployment server, Search heads, and Forwarder management), create/migrate existing Dashboards, Reports, Alerts, on a daily/weekly schedule to provide the best productivity and service to the business units and other stakeholders Customizing Splunk for Monitoring and Application Management as per client requirements Hands-on Experience to Create Dashboard Views, Reports and Alerts for events and configure alert mail Expert-level knowledge of SPL (Search Processing Language) - Writing complex and performant queries, reporting, dashboards and Search Acceleration techniques Data analyst mindset to understand trends, anomalies, threshold and produce root cause analysis for critical problems Expert level skills in Python programming Experience with Splunk REST APIs and programmatically accessing and manipulating knowledge objects. Experience in Splunk ITSI features - Service Analyser, Notable Events review, Glass Tables, Deep Dives, etc. and Splunk Phantom (SOAR) Excellent communication skills Good understanding of Docker, MongoDB & Splunk Enterprise along with development technologies such as C/C++, Java, Javascript/HTML/CSS Good Research knowledge on Cloud Computing, Distributed Systems, Machine Learning & Computer Networks would be an add-on Also, potentially with certifications: Certified Splunk Administrator, Splunk Developer, Splunk Power User and Splunk User ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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