Job Description

Overview Please note: We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events. As an Associate Process Manager, you will be a part of the Work Flow Management team, which is responsible for coordinating the flow of work coming into the editing department, working with the client servicing team to meet customer requirements and being the first point of contact for editors working across the globe. Responsibilities Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements Coordinate and answer queries from in-house and freelance editors across the globe in a timely and professional manner Having an in-depth knowledge of all processes within the company Cultivating solid relationships with the editors by providing a great personal and professional environment Interacting with editors through phone calls and email communication Qualifications and Prerequisites 6 months - 1 year experience in a client servicing role Fluent English communication and good email-writing skills with attention to detail Excellent organizational and time management skills with the ability to multitask Analytical skills to identify and plug inefficiencies Proficiency in Word and Excel would be an advantage Maintaining a positive frame while dealing with high pressure situations You will be expected to work in rotational shifts for the 24x7 process. Only candidates comfortable working in these shifts are requested to apply . Additional Information CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us. We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace. We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback. About CACTUS Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers strategic and tactical scientific content solutions to global life science organizations AI-powered scholarly publishing products for journals and researchers and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, Bengaluru, Hyderabad, and Mumbai a global workforce of over 3,000 experts and customers from over 190 countries. Awards and Recognition Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016. Recognised as \'Employers of the Future\' two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe Recognised as One of India\'s Top 100 best Workplaces for Women by Great Place To Work in 2022 Winner of \'Best Innovation Leveraging AI Services\' at AWS AI Conclave 2022 Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable Emerged as one of India\'s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019 Ranked #1 among India\'s Great Mid-Size Workplaces by Great Place to Work Institute in 2017

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