Job Description

Description



About this role





Team Overview



The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients) acting as a first responder relative to troubleshooting, problem resolution, and escalation.



Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.


Role Responsibility



Weekend Shift Work: You will cover the India and occasionally UK hours change window on Saturdays on a 9am to 6pm schedule. Weekday Shift Work: You will cover the India hours Weekdays on a 8am to 5pm IST and occasionally UK hours 2pm -11 pm IST subject to change. You will have complete ownership of ensuring that changes were fully completed, and any affected services restored. You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Supporting and fix both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments. Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed. Comfortable with working on weekends


Qualifications


• A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
• 4+ years of experience as Operations Engineer
• Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
• Prior system administration experience highly desirable.
• Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience.
• Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
• Possess a positive demeanor and ability to work as a teammate fast paced environment.
• Build opportunities to integrate and automate operational processes, procedures, and tooling.
• Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
• Prior experience with any of these technologies: Ansible, Chef, Jenkins, AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes.

Our benefits



To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.





Our hybrid work model


BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.


About BlackRock





At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.





This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.