Job Description

Company Description
Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.


Role Purpose

• To handle customer queries via Social Media
• To educate customers on client\xe2\x80\x99s products and processes

• The ORM Associate is responsible to monitor, connect, converse, engage and enhance brand\'s online reputation
• Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
• Promptly respond to negative comments, feedbacks, redressing complaints within clients\' specified turn-around time thus making the user journey with the brand worthwhile
• Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
• Acknowledging compliments showcasing the same on brand social media pages
• Effectively identifying and utilizing social listening tools for response management
• Sharing the brand comments on real-time basis with the respective brand associates/managers
• Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully

• A Bachelor\xe2\x80\x99s degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

• IT Asset provided
• 5 Days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Health and Life Insurance
• Annual Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Team Outings
• Free Snacks and Drinks
• Education allowance (Training courses, Udemy, Coursera, etc.)
• Job Location: Andheri East, Near JB Nagar Metro Station