Job Description

Main Responsibilities:

1. Morning Bus Audits

- Conduct comprehensive audits of buses every morning, focusing on cleanliness, essential supplies, and branding.

- Identify any defects or issues and take appropriate actions to address them promptly.

2. Ticket Resolution

- Manage and resolve tickets raised by customers by thoroughly addressing their concerns and implementing corrective actions.

- Ensure timely closure of all customer tickets to maintain high levels of customer satisfaction.

3. Coordination with Cleaning Team

- Work closely with the cleaning team to ensure all buses meet high standards of cleanliness.

- Set clear expectations and guidelines for the cleaning team to maintain consistent quality across the fleet.

4. Coordination with the Branding Team

- Collaborate with the branding team to maintain and update bus branding as required.

- Schedule and oversee branding maintenance to ensure timely and accurate implementation.

5. Audit Visits to Different Locations

- Conduct regular visits to various locations to audit the cleanliness and appearance of buses.

- Ensure that high cleaning standards are consistently maintained across all buses in the fleet.

6. Record Keeping

- Maintain detailed records of bus audits, cleaning activities, and branding updates.

- Utilize collected data to analyze and improve cleaning and branding processes continuously.

7. Shift Responsibilities

- Be responsible for both day and night shifts, as per the roster.

- Ensure consistent quality and adherence to standards across all shifts.

By fulfilling these responsibilities, the Quality Executive will play a crucial role in maintaining the appearance and overall quality of the bus fleet, thereby enhancing customer satisfaction and upholding the company's standards.

Job Types: Full-time, Permanent

Pay: ?15,500.00 - ?24,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person