Job Information Job Title Associate Org Role Business Unit India Human Captial Management (HCM) Service Delivery Model (SDM) 9 \xe2\x80\x93 Workforce Adminstration (WFA) & talent ; 10 \xe2\x80\x93 Payroll Org Level AA ( Entry) Scope Summary
The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams. Responsibilities
Acquire process knowledge from SME (Internal/Client) & be process certified.
Participate and successfully complete role related training programs.
Responsible for appropriately managing assigned tasks
Responsible for processing transactions of low complexity.
Ensure consistent productivity & accuracy as per team requirements.
Ensure timely and accurate service delivery as per client SLA\xe2\x80\x99s and adherence to client contractual commitments
Provide prompt responses to queries from Internal or External stakeholders
Follow Data Privacy and Code of Conduct standards
Ensure compliance to Time Recording guidelines
Adherence to floor policies, team schedule and leave plans.
Requirements
Competencies
Passion for results:
Be committed to perform the job to the highest possible standard
Client Centricity:
Ask questions and show keenness to understand client perspective
Meet timelines with minimal or no escalation
Demonstrate responsiveness to client needs and requests
Effective Communication:
Listen intently and ask questions to clarify understanding
Understand given data and structure further communication based on the understanding
Collaborative Working:
Work well with colleagues from different parts of the organization.
Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
Problem Solving & Decision Making:
Seek and analyze data and information pertaining to the issue at hand
Display a sense of urgency in accomplishing goals and takes actions to ensure results.
Learning Agility:
Demonstrate eagerness to learn on the job
Apply learned concepts and skills on the job with guidance
Seek necessary help to deliver results in new and ambiguous situations
Execution Excellence:
Clearly understand work expectations & prioritize critical activities
Good written & verbal (English) communication skills
Working knowledge of computer applications including Excel & Word
Typing Speed of minimum 25 WPM & 90% Accuracy
Work Conditions
Flexibility to work 24*7 shift timings
Occasional extended work hours to meet business needs
Mobility across client teams
Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training
Payroll(HCM)
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