Associate Mdm
Year Mumbai, Maharashtra, India
Job Description
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Join our \xe2\x80\x9cMaster Data Management Team\xe2\x80\x9d at DHL Global Forwarding, Freight (DGFF) GSC \xe2\x80\x93 Global Service Centre! Job Title: Associate \xe2\x80\x93 Master Data Management (MDM) Job Grade \xe2\x80\x93 N Job Location: Mumbai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the \xe2\x80\x9cTop 20 most admired Shared Services Organizations in 2022\xe2\x80\x9d by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally. The role includes data research and maintenance in operational (hierarchy maintenance) systems, and work flow management (ticketing).
Key Responsibilities:
- Do the data research and create customer hierarchy in DDH portal.
- Verify accounts in both DDH and Sales360, re-triggering in DDH if absent in Sales360.
- Manage and update accounts within DDH, ensuring accuracy.
- Cleanse data in both Sales360 and DDH platforms.
- Coordinate with business partners to resolve queries.
- Maintain strict data accuracy standards in DDH operations.
- Stay abreast of DDH and Sales360 updates.
- Create and modify Sales360 data per GSN ticket requirements.
- Check the Sales360 data if it\xe2\x80\x99s not reflected correctly due to account mapping.
- Juggle multiple tasks and compile reports in Excel.
- Generate Hierarchy and mapped account data report and share it with stakeholder as per their requirements.
- Co-ordinate with IT team if we faced any challenges with the data uploads.
- Co-ordinate with the multiple teams if we see any data gaps.
Required Skills/Abilities:
- Graduate (bachelor\xe2\x80\x99s degree from a recognized University in any discipline).
- Data research and understanding of customer hierarchies.
- Accumulated a minimum of 3 years of professional experience.
- Proficient in navigating multiple platforms including Sales360, DDH, and shared mailboxes.
- Excel mastery including advanced formulas.
- Effective communication skills, both written and verbal, are essential.
- Ability to meet strict deadlines and adeptly prioritize tasks.
- Proficient in Microsoft Office suite.
- Familiarity with 3PL and 4PL Logistics.
- Skilled in working with diverse data formats and conducting intricate searches.
- Capacity to analyze complex data and derive meaningful insights.
- Aptitude for collaboration with team members and across departments.
- Stay abreast of regulatory changes and industry trends.
- Capable of working autonomously and within a team structure.
- Exceptional time management abilities ensuring timely completion of tasks.
Apply now and embark on an exciting journey with us! We offer:
- We recognize and reward your hard work through a competitive compensation and performance-based incentive.
- We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
- Flexible work arrangements to support work/life balance.
- Generous paid time off: Privilege (earned leave).
- Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
- Recognition & Engagement culture
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Job Detail
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Job IdJD3307140
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear