Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Claims Quality Assurance Associate Manager- High degree of Expertise in P&C InsuranceKey ResponsibilitiesMature Quality Offerings:Explore quality automation opportunitiesEnsure Quality results provide actionable insights and drive business valueLink processes to provide end-to-end quality viewHigh degree of Expertise in P&C InsuranceRun the Business:Drives 100% adherence to the Quality Review Document (Quality framework) requirementsSet strong governance plans to monitor team outcomesDesign audit mechanism to deliver business insights, suggest improvement opportunities for the identified metricsAbility to foster new ideas and implement it with tangible outcomesAbility to understand and influence business metrics with sustainable planRun projects and RCPS with definite outcomesProvides coaching, mentorship and consultation to QA leads and QA associatesLiaising with onshore partners to achieve operational and strategic business goalsEvaluates and helps assure that all the QA planning and related decision-making supports the company s established business visions and strategic goalsAbility to understand linkages in automation and liaise with teams for implementationDrives optimization and efficiency within the teamsTransition Focus- Help to design Quality processes during transition to deliver Insights and efficiencies on the onsetSkills:Bachelors degree requiredUS Insurance knowledge mandatoryAINS certification will be preferredKnowledge of Data visualization tools like Power BI, TableauDigital MindsetKnowledge of Macros/VBA is preferredGreen Belt or Black Belt trained6-8 years of experience in team managementPrimary Skills Business Administration, Business Planning, Business Process Development, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Quality Control (QC), Results-Oriented, Strategic ManagementShift Time Shift B (India)Recruiter Info Dipti Murudkardsudh@allstate.comAbout AllstateJoining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.Learn more about Allstate India .

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