Job Description

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Associate Manager - Multi-Channel Engagement (MCE)

Category: Digital & IT

Location:

Bangalore, Karnataka, IN

Department Name - GO CART DevOps

At Novo Nordisk, we strive to be at the forefront of digital healthcare and to succeed with this, we need many bright minds. Working directly or indirectly with all parts of Novo Nordisk Globally, you will play a significant part in leading Novo Nordisk towards the future of digital healthcare securely. We are looking for a people manager for our Go CART DevOps Solutions, Commercial IT GBS team. Join a growing team, working in an international environment. Apply now!

About the department

Digital, Data & IT India is a team of 900+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. The main role of DD&IT India is to \'manage\' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management. Commercial IT department is an integral part of DD&IT India and is responsible for delivering projects and managing systems for Sales, Marketing, Medical & Market Access teams. In DD&IT, we drive projects, manage critical IT systems, services and infrastructure used along the entire value chain of Novo Nordisk.

The Position

As an Associate manager - MCE (Multi-Channel Engagement), you will be part of Customer Engagement Technologies and work closely with the Senior Manager for IO GoCART (Customer Engagement Agile Release Train) for the strategic direction for the area. Your primarily responsibility shall be:

• Attraction, onboarding and hiring, taking care of people/career development via coaching and mentoring, reward and performance management and facilitating cross-organisational knowledge sharing.
• Help build Agile, personal, and professional competencies in cooperation with other Managers/People Leaders ensure the execution of the people side of the IT strategy. Help identify individual and team training needs, build training plans for individuals and Agile teams, build and maintain domain knowledge.
• People/career development, help individuals build their long-term career plan (Individual Development Plan), ensure vertical / horizontal progression possibilities and provide variety in job offerings, facilitate mentoring/buddy scheme, succession planning and collect performance feedback from stakeholders.
• Coach and mentor employees on how to build and apply competences. motivate, inspire and support others - taking care of people. Reward and performance management and evaluate performance of direct reports and provide feedback.
• Own FTE related budget e.g. salary and training, keep people cost updated and facilitate cross-organisational knowledge sharing. Support transformation initiatives. Manage the external consultants including contracts, budget and invoice.Work closely with ART Product Owners and Leadership to execute vision and strategy.

Qualifications

• Master\'s degree or bachelor\'s M.Sc. or equivalent in relevant field e.g. HR and Computer Science.
• Certified SAFe Agilist. Advanced knowledge on SAFe/Agile principles and mindset is preferred.
• 3+ years leadership experience from similar job. Certification in change management and coaching.
• Leads employees operating within one or a few domains within one geography. Develops talent within one or a few domains. Supports implementation of strategic long-term cross-organisational people related initiatives e.g. on mental wellbeing or critical competency development.
• Seek to understand the thoughts and feelings of self and others, manage self and stay calm even under pressure. Display an inclusive mindset and respect the diversity in others.
• Build teams and ensure a healthy, engaging, and inclusive work environment. Recognise and motivate teams for high performance.
• Accelerate development by actively coaching and providing feedback, ensure ongoing dialogue about opportunities to foster growth, provide challenging opportunities to foster growth, identify and develop diverse talents and successors.
• Experience with IQVIA OCE CRM/OCE Digital or any Salesforce Pharma CRM (good to have).
• Experience managing Pharma commercial IT systems (good to have).

Working at Novo Nordisk

Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That\'s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working towards something bigger than ourselves, and it\'s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees. Together, we go further. Together, we\'re life changing.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

12th Feburary 2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

Novo Nordisk