Job Description

People manager, Principle contact for operational issues representing delivery of services in his/her span of management (all processes) to the customer, Owns customer operational relationship: develops & nurtures to excellent customer satisfaction, Develops and nurtures middle management or Process owner level relationships with the customer, Owns performance metrics & reporting, escalation management & communication plan, Develops strategies and processes with customer in areas such as performance metrics and measure, escalation, change management and communication Key areas of Responsibilities: Track and report Service Level Agreement (SLA) Key point of contact for customer related activities Responsible for preparing reports, presentations, etc. for the customer and management Coaching and monitoring the team | Providing continuous feedback Responsible to ensure that the team is updated on all process updates and participates in regular knowledge sharing interactions To ensure effective training for new hires by the right SMEs Assign the roles to the team members Conduct periodic knowledge sharing activities and practices Encourage knowledge sharing among the team Responsible for people s growth and grooming Responsible for performance review of the team Adhere to Month End Closer/Year End Closer time lines Goal setting and performance appraisal for the Team Explore for continuous process improvements and share best practices across teams Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis MIS Reporting on in progress & Pending | Daily update on the execution of remedies agreed on for call reduction | Preparation of Pending Escalation File |Validation and Escalation of aged cases Knowledge and Skills Required: Bachelor s Degree or higher in Accounting 8 years relevant business experience Technical expertise: Expertise in handling functions on an ERP platform Good knowledge on Accounts Payable Process Ability to provide exceptional customer experience Ability to understand & analyze an issue or problem and to develop & suggest corrective actions Good interpersonal skills and team player Excellent Client Management skills Excellent Leadership, Business communication, presentation & negotiation skills required. Strong communication skills (verbal and written, strong command of English language Strong Understanding of accounting concepts and principles Working knowledge and experience on ERP systems Good Decision making, problem-solving and analytical skills Excellent team management skills Target oriented with strong focus on meeting SLA commitments Eye for detail and accuracy | Research oriented High tolerance of ambiguity and flexibility Target oriented with strong focus Experience in F&A applications [SAP, Oracle, any other ERP and MS Office applications] Good Attitude coupled with flexibility to work with the team and flexible to work in any shifts.

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