Job Description

Role Responsibilities

Strategy

• Awareness and understanding of the Group\xe2\x80\x99s business strategy and model appropriate to this role

Business

• Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes related to CCIB segment.

Processes

• Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes.
• Extensive experience supporting and working alongside business users and technology teams in a multinational organization. The experience will need to include managing cross border and multiple nationalities / cultures.
• Ability to proactively identify the risks and propose action plan for mitigation
• Excellent written and verbal communication skills with ability to tailor message and updates to various level of users and stakeholders.
• Display Client-centric, ready to help attitude, pro-activeness and diligence in resolving requests and queries promptly and with superior standards.
• Ability to influence and collaborate effectively across teams / functions.
• To be able to work in any timings based on the work pressure and what it demands.
• Ability to create meaningful MI and dashboards providing insightful trends and updates to various stakeholders on a regular basis.
• Familiarity in internal bank applications such as SCI, eCDD+, Workbench, CreditMate etc. though desirable is not mandatory

People and Talent

• Strong track record of supporting and working alongside front-office/middle office staff.
• He/she should be a team player with strong analytical, interpersonal and communication skills; ability to liaise effectively and tailor communication with key internal stakeholders across various levels in the organization

Risk Management

• Identify key issues based on this information and put in place appropriate controls and measures

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Other Responsibilities

• Excellent verbal and written communication skills.

• Customer service orientation.

• Attention to detail.

• Proactive and Go Getter.

• Can work independently with Minimal Supervision.

• Willing to work in shifts.

• Ability to work effectively under pressure and handle responsibilities effectively.

Our Ideal Candidate

Role Specific Technical Competencies

• MS word, Excel

• MS Powerpoint

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered