Job Description

About BNP Paribas Group: BNPParibas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNPParibas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Business line/Function : ARPC is catering to different Asian regions to process remittance transactions for various clients. India remittance team is handling back office processing on behalf of 8 branches across 2 sites Mumbai & Chennai Job Title: Associate Level 1 Date: Department: India Remittance Location: Mumbai Business Line / Function: ARPC Reports to: (Direct) Manager Grade: (if applicable) (Functional) Number of Direct Reports: NA Directorship / Registration: NA Position Purpose To manage, monitor and control transaction processing for Remittance & Payments of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of Operations Objectives of BNPPISPL for all the sites handled. Responsibilities Direct Responsibilities 1. Operations MANAGEMENT: Supervise processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites. 2. OPERATIONS RISK MANAGEMENT : Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations. 3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members. Contributing Responsibilities 1.OPC : Contribute to the Operations Permanent Control framework 2..CUSTOMER SERVICE: Monitor turn around times, and operational efficiency . Resolve customer complaints and queries. 3. CLIENT RELATIONSHIP MANAGEMENT : Support MO to address ultimate client needs and resolve customer complaints if any. 4. INFORMATION MANAGEMENT : Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team. Technical & Behavioral Competencies TECHNICAL COMPETENCIES REQUIRED: 1.Familarity with Computer applications, MS Office, Business Objects etc 2.Familarity with Back Office Operations, Processes and systems. 3.Knowledge on various regulations connected with Banking Operations. 4.Operational Risk awareness 5.Knowledge on Banking Law & Practice 6.Product Knowledge on Cash Management BEHAVIOURAL COMPETENCIES REQUIRED : 1.Communications Skills 2.Networking & Logistics Management 3.Interpersonal & Team Building Skills 4.Results Driven 5.Taking Initiative and Risk Management Skills 6.Client Focus and Decision Making Skills Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Ability to deliver / Results driven Decision Making Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Ability to develop others & improve their skills Ability to set up relevant performance indicators Ability to understand, explain and support change Education Level: Secondary Education Experience Level At least 3 years Other/Specific Qualifications (if required)

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