Job Description

Description:Support daily operations, ensuring smooth and efficient workflow. Involves managing a team of Associates. Monitor and manager performance metrics, and implementing process improvements. Works closely with various departments to deliver high-quality service to clients while maintaining operational excellence.Requirements:

• At least 1 year of team leadership experience.
• Graduation degree required, with Provisional Certificate and Consolidated Marks Memo.
• Must be willing to work from the office and adhere to rotational shifts (5 working days and 2 days off).
• Immediate joining is required.
• Experience in People, Project, or Process Management, including Performance Evaluation and Operations Management.
• Strong understanding of Risk Analysis, Shrinkage, Attrition, Quality Management, and Productivity.
• Proficient in Quality Metrics, Dashboards, Stakeholder Management, Shift Management, Documentation, Client Coordination, SLA, ETA, and RCA.

Job Responsibilities:

• Oversee daily operations and lead a team of 20-25 members.
• Manage Shrinkage, Attrition, Performance Analysis, Pilot Project Exposure, Quality management, Productivity, Quality Metrics, Dashboards,
• Stakeholder management, Client coordination, SLA, ETA, RCA etc.,
• Conduct briefings and team meetings for status updates, new product information, policy and procedure changes
• Maintain, create and check the daily process reports
• Perform quality audits and share quality feedback
• RCA (root cause analysis) for productivity/quality drops of team or individual and prepare an action plan for the entire process to reduce the same
• Work and project weekly review & monthly review decks (with stakeholders/clients)

What We OfferExciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what\'s possible, and accelerate their transition into tomorrow\'s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

GlobalLogic