Job Description

Description:The Associate Lead will manage and lead a team of 25+ members, ensuring timely delivery of SLAs and excellent performance metrics. Key responsibilities include conducting team briefings, monitoring escalations, providing coaching and feedback, and conducting 1-on-1 performance reviews. The role requires strong communication skills, proactive problem-solving, and the ability to make decisions in sensitive situations. The Associate Lead will drive team goals, prioritize tasks, monitor progress, and perform quality audits while maintaining a positive and motivating team environment in a fast-paced, dynamic settingRequirements:

• Candidates with 4+ years of experience of which 1 1.5 years of experience in handling a team size of 15 25
• Should have handled Shrinkage, Attrition, Productivity, Quality, ETAs/Targets/SLA/TAT/EVALS, Performance assessment/review people/Process/Project/Performance management, Client communication, Documentation(project related), Risk assessment etc
• Must be a Graduate/ Post Graduate must have Provisional Certificate and Consolidated Marks Memo Excellent communication skills, Analytical thinking, multi tasker
• Must be ready to join immediately
• Ability to handle multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
• Previous experience in a similar role with a proven track record of meeting SLAs and driving team success.
• Strong decision-making abilities with the confidence to manage sensitive situations effectively

Preferences:

• Strong leadership and team management skills with the ability to motivate and guide a large team.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Previous experience in a similar role with a proven track record of meeting SLAs and driving team success.
• Familiarity with performance management tools, quality audits, and reporting metrics.
• Experience in mapping projects
• Experience in GIS mapping navigation is mandatory for this role

Job Responsibilities:

• Manage and lead a team of 25+ members.
• Ensure timely SLA delivery along with excellent reporting metrics.
• Exhibit excellent communication skills with strong contextual understanding.
• Conduct briefings and team meetings to update on status, new products, policies, and procedures.
• Monitor associate escalations, provide coaching, and deliver constructive feedback on performance regularly.
• Conduct 1-on-1 sessions with team members to review performance parameters, self-appraisals, and quarterly appraisals based on stack ranking.
• Handle sensitive situations effectively and make sound decisions.
• Lead the team under pressure while maintaining motivation and a positive work environment.

What We OfferExciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

GlobalLogic