Job Description

### Job Information


Date Opened


02/20/2024 Job Type


Full time Industry


IT Services Work Experience


1-3 years City


New Delhi State/Province


Delhi Country


India Zip/Postal Code


110015 ### About Us


Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl's Jr, Sbarro Pizza, are powered by the platform.







Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified(TM) organization, placing it among one of the top employers of choice.

Restroworks is on a mission to make global restaurants prosperous.

For more information, visit www.restroworks.com


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You will be part of a young & dynamic team that is changing the way restaurants operate. We are a SAAS company focused on continuous growth & expansion with a clear target of building a strong technology that can create a never ending impact. We are looking for competitive, high energy individuals who have the entrepreneurial spirit with a strong desire to succeed.



You will be responsible for handling the most important client accounts in a company. These accounts makeup the highest percentage of company income, and must build and maintain a strong relationship with the client.

Responsibilities

• Build relationships with senior stakeholders and manage account planning
• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
• Advise clients on the most effective ways to use the Posist products
• Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI.Increase renewal rates and reduce churn
• Identify and build up-selling and cross-selling opportunities within your existing accounts and, taking EBR's on an annual basis
• Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)

### Requirements

• Good verbal and written communication skills
• Good analytics and reporting skills
• Good negotiations and retention skills
• Ability to multitask, work in a fast-paced environment
• Have a high-level attention to detail
• Ability to work independently and to partner with others to promote an environment of teamwork

### Benefits

• Get your hands on one of the best restaurant SaaS products
• Work with 18,000+ happy brands in 50 countries
• Be a part of a small & friendly team of marketers
• Open and transparent work culture