Position Title Associate/Sr Associate - Technology Services

Function, Responsibility Level

Operations,

Reports to Manager


Associate Name

Span of Control

Location - MetLife MCC1 & 2

Permanent/ Temporary

Permanent

Basic Responsibilities

• 
  Responsible for gathering requirements for change requests to Create IT Infrastructure changes

• Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request

• Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation

• Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices

• Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.) and Server Naming Conventions , networking services

• Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network

• Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in SNOW, and completed as per the requirements

• Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery

• Creation of Change tickets on SNOW as per Software/Hardware/Server change requirements

• Follow the complete change cycle from Planning, scheduling, and implementation

• Performing follow-ups for reviews and approvals on pending or drafted Request for Change\xe2\x80\x99s (RFC\xe2\x80\x99s) to meet the target depending upon \xe2\x80\x98scheduled start date\xe2\x80\x99 and \xe2\x80\x98end date\xe2\x80\x99 of the tickets

• Responsible for representing the change on the Project calls and Change Advisory Board calls as per the requirement

• Manage updates and communication across business functions along with coordination amongst various project managers to complete the change implementation per schedule

Primary Internal Interactions

• Manager for the purpose of reporting performance, escalations, clarifying concerns, and seeking feedback and support.
• Manager for monthly evaluation of performance.
• TL / Assistant Manager for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

• Team members to provide feedback, career path discussion, skill-set enhancement, training needs and identification, performance improvement discussion

Primary External Interactions

• Business Partners for Service Delivery as per agreed upon SLA
• Customers spread across different geographies for application upgrades and change requests
• Business Partners for follow-up work and closure of open items

Organizational Relationships
Reports To: Manager

Skills

Technical Skills

• Good understanding of Manual Testing
• Basic understanding of database testing
• Strong Client Interaction skills
• Good knowledge of Excel, Power point and Word

Process Specific Skills

• Manual Testing skills
• Strong Presentation skills
• Strong documentation skills
• Project Coordination/management skills

Soft skills (Minimum)

• Proficiency in English
• Communication skills \xe2\x80\x93 should be able to read, interpret business documents. Excellent oral/written communication
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability

• Ability to work on routine/standardized transactions
• Ability to identify process improvement opportunities
• Contribute actively to the success of initiatives at Organizational level

Soft Skills (Desired)

• Ability to manage multiple tasks and to deliver accurate and detailed results within firm deadlines.
• Ability to research and resolve problems.
• Ability to handle escalation

Education Requirements

BCA, MCA, B.SC IT, M.SC IT, B. Tech (Computer Science), M. Tech (Computer Science)

Work Experience Requirements

• Manual Software Testing, Data Management and Project Management Experience

Enclosures:




Acknowledgement (acknowledge that the information contained in this document is factual and complete)
___________________________________ ____________________________________

Candidate Supervisor/Manager

Date

MetLife Values :
Core Values:
The employee should adhere to MetLife Core values: People Count - It\'s all about people\xe2\x80\xa6 MetLife\'s key resource. MetLife will succeed in the marketplace because we are winning from within. Integrity and Honesty - Conducting our business endeavors with truth, sincerity and fairness. Innovation - Continuously creating and introducing new and original ideas and ways of doing things. Financial Strength - Operating with an intense dedication to managing monetary resources for strong business results. Partnership - Functioning productively in teams towards a common purpose-realizing the collective power of diverse work groups. Personal Responsibility - "Coming into your own"-performing as a leader to be really effective and successful by acting and making decisions independently to get results.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world\xe2\x80\x99s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.