Job Description

At CommBank, we never lose sight of the role we play in other people\'s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things. The Enterprise Risk Management team enables transparent, disciplined and effective risk management across the Group. We do this by - Embedding a sound Risk Management Framework, underpinned by a strong Risk Culture. Ensuring Risk Management as a function operates effectively and efficiently, with a well-controlled operating environment. Partnering with the business to deliver simpler, better strategic risk investment outcomes. Providing better risk data and understanding to improve decision-making and drive better risk outcomes. Enabling risk professionals to perform at their best. Holding people to account for managing risks and complying with obligations. See yourself in our team : Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world\'s best systems and processes. The Chief Data Analytics office (CDAO) team are responsible for driving an uplift in the Consumer Data and Analytics capability across the Retail Bank. The team comprises of several functions and capabilities including NBC Design and Performance, Consumer Data Office, Delivery, Advanced Analytics and Modelling, Data Science, Planning and Operations, and Risk and Regulatory Programs to support the goals of Group Marketing. The RBS Customer Remediation team is responsible for remediating our retail customers in a fair, transparent, efficient, timely and consistent way as well as for delivering 1:1 customer communications that are required by law, regulation or industry standards across all product portfolios. We are interested in hearing from people who have: Risk Mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks. Have intermediate SQL with experience working on Teradata Basic experience in scripting languages such as Shell, Perl or VBA. Prior experience in working on data operations or supporting ETL jobs. Experience in data preparation by cleaning and transforming raw data prior to processing and analysis, such that the data can be readily and accurately analyzed. Have the ability to build and leverage effective internal and external relationships with excellent communication and influencing skills Are skilled in preparing presentations and documents to clearly and concisely communicate to management and stakeholders Have demonstrated strong commercial acumen, and experience in proactively and creatively utilising analytics to drive decision making Have demonstrated problem solving skills Have familiarity with financial service retail products including their features, how they are distributed to customers, the compliance and regulatory frameworks in which they operate in Australia, risk frameworks that apply to product management and operations (desirable) Prior experience on Python or R is desirable. Have 2-3 years\' experience working in roles involving data analysis, Management Information, operations or technical business analysis. Tertiary qualifications in Business and/ or Information Technology (desirable) Roles and Responsibilities: We are looking for someone who has a blend of strong technical abilities, problem-solving skills and the ability to effectively communicate insights to our key stakeholders. As an Analyst, you will be accountable for supporting and delivering technical pieces of work within RBS Remediation. More specifically your main duties and responsibilities will include: You will be accountable for the delivery of remediation payments and communications to support timely closure of remediation items. You will adhere to Standard Operating Processes and apply your technical knowledge (SQL) and eye for detail to identify and resolve potential issues during the delivery process. In addition, you will supporting the build and maintenance of Data and System Infrastructure required for Remediation operations. You will also be familiar with working in a fast paced environment, be able to manage multiple projects simultaneously and be able to adapt and learn for any given business problem. You will actively contribute to the collaborative culture and thrive in a high performing team. You will leverage your own knowledge and skills to proactively offer suggestions and create the best outcome for our customers. In addition, you will also support business leaders to embed analytics in everyday business, as well as be their trusted advisor by providing deep insights and proactively offering solutions. You are able to present and visualize data and insights in meaningful, creative, and compelling ways that builds the team brand. You\'re able to translate complex analysis and insights into key messages to be presented back to the business (e.g. through working groups, demos, formal presentations). If you\'re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\'ll need to apply through to submit a valid application. We\'re keen to support you with the next step in your career. We\'re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 19/10/2023

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