Job Description

Country: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India The Collection Analyst will be responsible for any combination of the below responsibilities:

• Execute the end-to-end Accounts Receivable processes
  • Execute standard and non-standard AR reporting
  • Review and Process unallocated credits with the help of Cash application team
  • Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate

• Execute the collections and dunning process
  • Identify accounts due for collection
  • Monitor accounts to identify outstanding debts
  • Take actions to encourage timely debt payments
  • Handle customer calls and customer facing communication, to maximize cash collected
  • Execute standard dunning, and specialized dunning campaigns
  • Manage customer disputes, liaising with the Business where necessary
  • Work collaboratively with legal teams and issue guidance on debt provisions

• Execute the management of customer queries
  • Apply (and remove) dunning blocks
  • Initiate refund request
  • Address billing and customer credit issues enquiries
  • Track and monitor queries through to resolution
  • Undertake root cause analysis

• Execute the month end process
  • Undertake standard and specific accrual processing
  • Prepare adjustments for review

• General office support to OTC team
  • Ensure good cooperation across teams
  • Create/Update SOP/DTP

• Contribute to operational and strategic process improvements

#cbs finance Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant\'s Privacy Notice: Click on this link to read the Job Applicant\'s Privacy Notice