Job Description

About this role: Wells Fargo is seeking an Associate Human Resources Operations Representative... In this role, you will: Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment Work within internal human resources information systems (HRIS such as ServiceNow and Workday) to assist in resolving basic issues or inquiries Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures Review employee files and furnish information to authorized persons Receive direction from supervisor regularly and escalate questions and issues to more senior roles Support human resources operations seek ways to improve processes within established procedures Having excellent written and verbal communication skills in English language Having 1 years of work experience in voice support process for BPO/Call Centre environment. Having voice((inbound call handling) support experience in handling US or NATAM customers is preferred. Having experience in query management for HR Tier 1 (HR Helpdesk) for BPO/Contact Center/HR Shared Service Center is preferred. Required Qualifications: Graduate in Commerce, Arts stream or equivalent RWF@23 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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