Job Description

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Overall responsibilities of the HR Control Management team include:

• Leading all global HR governing risk and control meetings including Regional and Functional Control Forums and the Business Control Committee (BCC). Support the Head of HR for related Firm wide Control Committee (FCC), HR Control Forum, and Internal Audit Board of Director meetings and presentations.
• Building strong partnerships with HR leaders in a highly matrixed functional/regional/global environment, and serving as the point person for risk and control issue escalation.
• Providing independent risk and control advisory support and risk challenge, inclusive of root cause analysis, and developing sustainable and strategic risk mitigation solutions.
• Implementing programs and processes with a strong change management plan, and engaging HR partners in the most efficient and value add manner.
• Identifying, escalating, monitoring and measuring operational risk in accordance with firmwide operational risk programs, processes and all reporting requirements.
• Working closely with other control functions (i.e. Regulatory, Compliance, Legal, Internal Audit, etc) to manage the overall HR Risk Profile.
• Leading ongoing risk and control education and awareness efforts across the global HR function.

Primary duties of the HR Control Management Office of Legal Obligations (OLO) Associate:

Drive a consistent, efficient and well organized Control Management (CM) end-to-end process and program framework for the Office of Legal Obligations (OLO) program, which can be leveraged and deployed by the Relationship Management Team to/for the HR organization.

As applicable for new/existing program development/changes where HR Leader engagement is needed, work closely with the CMs to develop appropriate engagement model and approach (Email, Learning Sessions, Workshops, etc) to maximize efforts and minimize disruption as much as possible.

Through project management and operational processing, support the business to execute large control programs to ensure HR is compliant with Firmwide risk management standards

Establish program/process cycles, SLAs, KRI/KPIs, and to proactively set expectations and manage deadlines, manage team resources, and consider impacts to the HR Organization (i.e. other competing priorities) in alignment with the CM Plan & Calendar.

Develop and maintain robust reporting/analytics and scorecards to monitor progress, report status to executives, and manage team effectiveness in setting and meeting against CM Goals.

Conduct regular process and program reviews to identify process improvement, simplification and automation opportunities.

Work closely with firm wide control teams and partners to ensure accuracy and compliance with program and process requirements.

Programs may include (but not limited to): Office of Legal Obligations (OLO), Legal and Regulatory Change Management (LRCM), Inter-Affiliate Services (IAS), Vendor Management Governance, Designated Assigning Authority Policy, E-Mail Blocking, PAD Restrictions, Consecutive Leave, Sworn Documents, Conduct Lessons Learned.

Qualifications:

• Bachelor\'s degree or equivalent experience required
• 3-7 years of experience
• Knowledge of HR Functions, Policy & procedures beneficial but not essential
• Experience of operational risk and control, and RCSA
• Professional team-player with exceptional attention to detail and excellent written and verbal communication skills
• Strong proficiency in Microsoft Excel - including macros, logic functions, etc
• Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
• Ability to think globally and understand implications beyond project specifics
• Excellent organizational skills
• Excellent judgment and logic to handle sensitive information
• Exceptional problem solving skills as well as the ability to create logical and realistic solutions under tight deadlines
• Ability to perceive risks and make decisions quickly, often with incomplete information
• Ideally the candidate will have prior experience in reviewing , writing or advising on policies and procedures
• Strong interpersonal, and collaboration skills, with the ability to successfully engage a broad range of business partners across various business segments and key support functions, to achieve goals
• Project management, analytical and communication skills are key with the ability to directly address conflicts and escalate issues where appropriate
• Detail oriented, with a highly disciplined approach to process and quality control. Attention to detail and quality is critical in this role
• Willingness to ask questions, challenge the process and seek out answers. in Operations Management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred

Same Posting Description for Internal and External Candidates

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.

JPMorgan Chase