Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the worldxe2x80x99s biggest brandsxe2x80x94and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Wexe2x80x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, wexe2x80x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Process Associate xe2x80x93 Banking xe2x80x93 Dispute xe2x80x93Financial Crime & Fraud Prevention!
In this role, you shall review the Supplier Registration Forms and perform the completeness check of information provided by the supplier.
Your role will require you to utilize your knowledge in the insurance and reinsurance fields to manage and process transactions, interact with clients, manage processes and data, and improve processes.
Responsibilities

• Investigate suspicious activity and abnormal customer behaviour, including out-of-pattern card spend or anomalous account activities.
• Conduct thorough research, work independently, and make decisions with little or no guidance within the ambit of workflow/procedure
• Perform a reasonable investigation on cases using all tools available to decision a review on time per designated regulatory SLAxe2x80x99s
• Communicate with other departments regarding the case as per procedures.
• Sufficiently document the steps taken during the review and decision rationale, along with supporting documentation used in the review.
• Complete understanding of policy and procedures and familiarity with Dispute investigation and case management tools
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
• Consistently achieve/exceed quality standards for investigations as per defined SLAs
• Participate in ad hoc projects/assignments as necessary

Qualifications & SkillsMinimum qualifications
xc2xb7 Freshers are eligible
xc2xb7 Graduate: B. Com / BBA
Preferred Skills

• Demonstrates sound decision making and though clarity

xc2xb7 Ability to work in a dynamic, fast-paced environment
xc2xb7 Curious & inquisitive personality
xc2xb7 Good attention to detail
xc2xb7 Good Communication Skills - both written and verbal (English required)
xc2xb7 Must be able to manage multiple tasks
xc2xb7 Ability to work independently and in a group setting
xc2xb7 Adaptable to change and working in a 24/7 environmentGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact