Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism OperationsManagement Level Associate & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You\xe2\x80\x99ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.Position Title: ServiceNow Developer Grade/Level:
Reporting Manager Title: Job Code:
LoS: IFS Sub LoS/SBU: IFS
Location: PAN India Position Type: Permanent full-timeJob Summary
PwC is driving major change across technology including the building of a centralized model to deliver and manage
technology services across the entire network of member firms.
A career in PwC\xe2\x80\x99s Technology and Security Operations, within Internal Firm Services, will provide opportunity to
develop and support our global technology service delivery, both internally and externally. ServiceNow is the
enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps
Internal Firm Services transform how they manage services to the business, and how the business manages services
to our clients.
If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global
scale, then PwC Technology will empower you to do so.
Roles & Responsibilities :
As a ServiceNow Developer, you will,
\xe2\x97\x8f Engage with stakeholders to understand user stories and determine requirements
\xe2\x97\x8f Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out
of box functionality as possible.
\xe2\x97\x8f Customize and develop ServiceNow applications and support rollout of new applications and modules.
\xe2\x97\x8f Configure Application UIs and Workflows
\xe2\x97\x8f Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset,
CMDB, Knowledge, and Self-service Portal.
\xe2\x97\x8f Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and
have a high focus on impact to instance performance
\xe2\x97\x8f Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
\xe2\x97\x8f Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
\xe2\x97\x8f Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
\xe2\x97\x8f Ensure that configuration is consistent across development, testing, and production environments.
Education and Experience:
\xe2\x97\x8f 3+ years of experience working in a development role for a ServiceNow Platform.
\xe2\x97\x8f 1+ years of experience as a ServiceNow administrator.
\xe2\x97\x8f Experience in transitioning technology from locally focused to centralized technology service organization.
\xe2\x97\x8f Experience with ITSM functions and modules within ServiceNow
\xe2\x97\x8f Understanding of RESTful Web Service and APIs.
\xe2\x97\x8f IT and Security management best practice (ITIL, COBIT, ISO standards).
\xe2\x97\x8f Experience developing workflows and supporting service technology teams
\xe2\x97\x8f Experience in developing solutions in JavaScript and GlideEducation Level: Bachelor or equivalents.
Candidate Specifications :
Desired Certifications:
\xe2\x97\x8f ITIL Foundations Certification
\xe2\x97\x8f ServiceNow Developer Certification(s)
Essential Skills:
- Conceptual skills
- Ability to articulate and document the desired business outcome
- Ability to remove ambiguity from requirements
- Service orientation with a focus on quality and customer satisfaction
- Unit and regression testing to strive for first time right deployments
- Troubleshooting and Diagnostics
- Conceptual skills
- Communication skills (verbal and written)The skills we look for in future employees :
All our people need to demonstrate the skills and behaviours that support us in delivering our business
strategy. This is important to the work we do for our business, and our clients. These skills and behaviours
make up our global leadership framework, \xe2\x80\x98The PwC Professional\xe2\x80\x99.
The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical
capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our
people, at all grades and all areas of our business, because we expect all of our people to be leaders.Mandatory skill sets- ServiceNow,ServiceNow Developer,ServiceNow Administration
Preferred skill sets- ServiceNow Developer,ServiceNow Administration
Year of experience required- 03
Qualifications- BachelorsEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Service Administration, ServiceNow PlatformOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC