Job Description

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We\'re seeking an experienced process manager to oversee daily activities. As an ideal candidate, you\'ll have a sharp employee relocation acumen and proven success in managing service delivery. You\'ll be highly skilled in human resources and Global Mobility processes. Additionally, you\'ll display an ability to develop and maintain an environment of trust, diversity, and inclusion within the team.

Your responsibilities as the global mobility process manager will include:

• Being first point of contact for HR, Managers, Global Mobility advisors and Global Mobility team for queries or resolutions.
• Support the GM Regional Operations leads in managing service delivery.
• Liaising with management, vendors and HR functions on various assignment correspondences.
• Partner with cross-functional support teams in improving the proprietary tools and systems.
• Managing and maintaining all data, ensuring that data is secured and passed on to the clients.
• Meeting SLA (service level management) standards and achieving superior customer service.
• Develop, implement, and maintain quality assurance protocols in line with SOP\'s
• Ensuring monthly checks activities are accurately completed in timely fashion.
• Identify opportunities for process efficiency & implement in a controlled manner
• Be audit focused on all BAU related activities.
• Comply with the firm\'s policies & SOPs.
• Thorough knowledge of function and related check points
• Maintain constant communication with management team and Global Mobility Advisors to ensure proper operations of the function.
• Track productivity and report process health to Ops leads on daily basis.
• Review and approve payments and contribute to BAU processing.

Education Skills & Experience:

• Graduate, preferably in Commerce
• 7+ years of Global Mobility experience overall in an operations environment.
• Working knowledge of employee relocation program and application is a must to be successful in this role.
• Good at data processing and calculations
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a deadline driven environment
• Works well in teams
• Good written & spoken communication skills in English
• Has sensitivity and ability to maintain and manage confidential data in a secure manner, with alertness to notice and question exceptions
• Has a client servicing focus
• Has analytical ability, takes initiative, and innovates.
• Note:- This role requires you to work during India time 3.30pm - 12.30am.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.

JPMorgan Chase