Role and Key Responsibilities:
The Point of Contact for forecasting and budget planning
Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
Refines forecasting scenarios and generates final forecast
Refines and capture data to be used as an input to the models
Designs and develops forecasting scenarios
Generate short term forecasts, incorporating business impacts
Revise forecast based upon feedback
Maintain process documentation and tweak as per requirement.
Key skills & knowledge:
Highly skilled in Mathematical and Statistical modelling (R-studio, python)
Experience in developing machine learning models like classification, linear/logistic regression.
Hands on experience of forecasting for large and complex attributes
Analytical and good understanding of contact Centre metrics
Strong business acumen
Should be a good communicator and a collaborator
Strong Communicator and decision maker
Core forecasting experience 0.6-2 years in a BPO/Contact center environment.
Educational Qualification : Graduate or Postgraduate
Job Type: Full-time
Pay: Up to ?650,000.00 per year
Benefits:
• Health insurance
Schedule:
• Rotational shift
Supplemental Pay:
• Performance bonus
Work Location: In person
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