Job Description

About Global Iconic Footwear CompanyANSR, a market leader in enabling organizations to build, manage and scale global teams, owns and operates a tech center delivering services exclusively to a global iconic footwear brand. Redefining the future of comfort and style, this company is a pioneer in the footwear industry with innovative products that push the boundaries. With a global consumer base spanning all major countries, they make products with timeless appeal, enduring style and a strong sustainability focus.Now is your opportunity to join their innovative team in Bengaluru, India. For over 20 years now, companies cutting across size, industry and markets have relied on ANSRxe2x80x99s expertise to successfully build global business and technology teams. We can help you land a rewarding career in this dynamic industry.If you are eager to contribute to a company with a rich heritage rooted in craftsmanship, that inspires you to push boundaries, embrace your individuality, grow by being your true self, and celebrates diversity and inclusion, then this is the place for you. If you want to leverage cutting-edge technology to bring the ultimate footwear experience to millions of people, this is your chance to join a truly remarkable team. Apply today!THE GIG:As an End User Services Support Engineer in our Enterprise Technology team, you will:

• Provide first- & second-line support for all IT related issues, including hardware, software, retail systems, data services etc
• Respond to and resolve support tickets in line with our agreed SLAs, ensuring resolution is recorded
• Provide feedback to colleagues on repeat issues, so that services can be refined to eliminate problems
• Troubleshoot and resolve issues relating to both Windows & MacOS operating systems
• Troubleshoot and resolve application issues
• Maintain up to date documentation and support materials
• Provide high quality customer service to our colleagues
• Participate in IT projects as required

THE STUFF THAT SETS YOU APART:Must-Have Experience:

• Proven skills in a 1st & 2nd line IT support role
• Strong knowledge of Windows 10/11 & MacOS operating systems
• Experience of troubleshooting hardware & software issues
• Excellent problem solving and analytical skills
• Customer focused with a focus on providing high-quality first-time fix solutions
• Familiarity with ITIL principles is desirable
• Experience of supporting colleagues in a retail organization

Technical Skills:

• Proficient with IT management systems such as ServiceNow/ JIRA etc.
• Experience of remote support tools
• Knowledge of Azure Entra/AD and user account management principles preferred
• Familiarity with basic network concepts, TCP/IP, DNS, DHCP etc. to assist with troubleshooting nice to have
• Familiarity with Office 365 systems and administration
• Mpos retail tool system

Soft Skills:

• Excellent communication and stakeholder management.
• Strong analytical mindset with problem-solving capabilities.
• Ability to thrive in a fast-paced environment with multiple priorities.

Education:

• Bachelors degree in a relevant field or equivalent experience.
• ITIL qualification is desirable

Global Iconic Footwear Company