Job Description

Country: IndiaLocation: Capital Cyberscape, 2nd Floor, Ullahwas, Sector 59, Gurugram, Haryana 122102Role: Associate Engineer (Customer Support)Location: GurgaonFull/ Part-time: Full Time.Build a career with confidence:Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we\'ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.About the role:As an Associate Engineer you will be responsible for handling customer queries over the mail/ticketing tool, post it to internal teams, and keeping the customer posted about the updates on query raised.Role Responsibilities:

• Analyze the data & finding the actionable
• Work on provided offline activities.
• Follow given SOPs and flag any unresolved issues, escalations to L2
• Ability to diagnose and analyze technical problems.
• Flexibility towards shifts and week offs as per requirement.
• SAP Sales order & PR Creation.
• SAP Material Management

Minimum Requirements:

• Excellent verbal and written communication skills
• Passion for Technology & customer support
• Demonstrable ability to work in fast-paced, technical, cross functional environment
• Cross-Team collaboration
• Team Oriented. Ability to logically prioritize tasks and schedule work accordingly

Experience: 3 to 4 yearsEducation: Any Batchelors DegreeBenefits:We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.\xc2\xb7Make yourself a priority with flexible schedules, parental leave.\xc2\xb7Drive forward your career through professional development opportunities.\xc2\xb7Achieve your personal goals with our Employee Assistance ProgrammeOur commitment to youOur greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.This is The Carrier Way.Join us and make a difference.Apply Now!Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this to read the Job Applicant's Privacy Notice

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