Job Description

The Associate - Employee Services role with London Stock Exchange Group (LSEG) is an exciting opportunity to be part of growing team in fast-paced global organization. We as part People Function help grow business through empowering People Leaders and Colleagues. And enable LSEG to attract and nurture diverse talent, create opportunities for people to grow meaningful careers and operate at their very best. We drive performance by rewarding excellence, foster engagement and provide best in class experience to our colleagues.
Key Responsibilities:• Serve as the first point of contact for people leaders and colleagues on HR policies, processes, and procedures via Service Now (case management tool), triage/call out cases to relevant subject matter expert groups as needed and ensure all queries are responded to accurately and within defined SLAs
• Assist people leaders and colleagues on all aspects of the employee life cycle including on-boarding, leave of absence, off-boarding, etc.
• Partner with people leaders, colleagues and the People Function Community on navigation and use of LSEG's HRIS and importance of self-service.
• Perform End-to-end transactional HR processes including generating employment contracts, initiating background checks, onboarding new hires, processing lifecycle changes, and off-boarding within agreed SLAs.
• Participate in projects related to employee lifecycle process changes by completing user acceptance testing and providing areas of improvement.
• Providing assistance and support to colleagues regarding HR related inquiries within agreed SLA.
• Maintaining accurate employee records and supporting compliance with data protection legislation.
• Upholding confidentiality and integrity in handling sensitive colleague information and situations.
• Perform regular compliance related procedures, audits, and annual compliance testing. Work with internal team members to update relevant internal systems.
• Interpret data to identify process improvement opportunities and recommend changes to HR services, tools, and programs.


Qualification and Experience:• Bachelors or Masters or equivalent experience in Human Resource Management.
• 4 to 6 years of prior HR experience, particularly in areas relating to HR Systems and HR Operations.
• Prior experience with Workday and ServiceNow or other HRIS and case management tools is essential.
• Good understanding of HR policies and procedures, with experience of providing advice on intricate transactional HR issues to employees and line managers
• Ability to collaborate and work in a team environment, as well as independently while adhering to defined processes and procedures
• Excellent attention to detail and process orientation.
• Strong analytic, consultative, and collaboration skills.
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proficiency in Microsoft Word PowerPoint, and Outlook and working to experienced knowledge of Excel
• Detail oriented individual with excellent follow through and communication skills
• Ability to work under stress and to tight turn around timelines.
• Ability to be flexible and adaptable to new and changing priorities
• Innovative, client delivery focused problem solver who is solutions oriented
• Is resourceful and able to optimally navigate through a highly matrixed, global organization
• Self-motivated and willing to learn.


LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.