Job Description

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activitiesJob Title: Program LeaderFunction: HR OperationsReports to: Director -Location: Tikri,GurgaonPosition SummaryThe HR Operations team is a strategic partner to HR and helps deliver best in class HR operations delivery. The position serves for Onboarding , Offboarding, Workday assistance , approvals and validations and query resolution to R1 employees across locations. The incumbent is expected to maintain high levels of business acumen for the business line supported its culture, competition, and financial and operational objectives.As a people manager incumbent is expected to improve engagement within team.The incumbent will be responsible for managing HR Operations delivery on assigned R1 site and assist the leadership on strategies related to improvement in hire to retire process via team of Managers /AMs and Specialists. The incumbent will help recommend the best and effective HRO practices around Workday , hire to retire to maintain positive working relationships.The incumbent is also expected to drive and implement HR initiatives to increase organizational effectiveness, build capability and talent of workforce and team, and lead strategy and tactics to positively impact overall business performance and HR metrics.The role also requires strong partnerships across HR & non HR functions to deliver value-added service to management and employees by assessing and anticipating HR-related needs and creating integrated solutionsKey duties & responsibilitiesExperience in Workday is mandatory (including administrative, UAT experience)Min. 10-12 years of HR experience (preferably in HR Operations)Min. 5 years of people management experience & should have worked with large cross functional teams and strong stakeholder management.Automation knowledge and experience is preferred.Ability to prioritize, execute programs and transactions in a fast paced environment.Excellent written, verbal communication, interpersonal skillsMust have excellent project management and change leadership skills with functional depth.Strong Coaching and Influencing skills.Should be able to deal effectively in ambiguous situation.Must recognize trends and identify systemic approaches to solving problems, along with strong consulting, business acumen, follow-up and analytical skills are essential.Ability to handle sensitive and confidential information.Supervise various administrative & specialized HR Operations tasks on Workday from hire to retireEnsure functional support to payroll with arrears, lettersWork cohesively with business leaders / line managers to close all pending tasksSupervise physical & virtual Onboarding by team by getting onboarding tasks completed by new hiresEscalate workday related approvals pending with HR / Non-HR functionsPerformance management of direct reports - set goals, coaching feedbackMIS and decipher meaningful information to assist management decision makingEnsure adherence to SOP by direct reports, vendors, employees & manage escalation.Increase Workday adoption & improve Workday functionalities for HRO use by collaborating with Workday specialistGather requirements in Workday by facilitating design sessions, configuration, UAT , rollout.Present HR Operations overview in New Hire Orientation sessionIdentify process challenges in hire to retire cycle and create solutionsRegular governance with supplier and key stakeholders in HROversee employee queries/complaints resolution & ensure higher CSAT.Qualification:Education - Preferably MBA in HR or Masters/Bachelors in any streamIndustry - Preferably Health care, ICT.Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:Visit us on

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