: Associate Director/director Of Operations
Job Description
Experience Required:
- Minimum of 8+ years of experience in BPO operations.
-At least 1yr experience as a Director designation
- Proven experience in insurance sales, specifically in health insurance.
- Demonstrated ability to manage teams of 400-800 agents.
Key Responsibilities:
- Oversee daily operations of the health insurance process across Bangalore locations.
- Develop and implement strategies to improve efficiency and performance.
- Ensure compliance with industry standards and regulations.
- Manage and mentor operations managers and team leaders.
- Monitor KPIs and drive initiatives to meet and exceed targets.
- Liaise with clients and stakeholders to maintain strong relationships and ensure service excellence.
Qualifications:
- A bachelor's degree in business administration or a related field; an MBA is preferred.
- Strong leadership, communication, and organizational skills.
Job Types: Full-time, Permanent
Pay: ?1,600,000.00 - ?2,200,000.00 per year
Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Weekend availability
Supplemental pay types:
• Performance bonus
• Yearly bonus
Experience:
• Domestic BPO Insurance: 8 years (Required)
Language:
• English (Required)
Location:
• Bengaluru, Karnataka (Required)
Willingness to travel:
• 100% (Required)
Work Location: In person
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Job Detail
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Job IdJD3392595
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear