Job Description

Job Title:Business TransformationLevel:Mid-managementHiring Location:India - HyderabadDepartment/Group:Business Transformation - BFSIBusiness Unit:BTOTravel Required:NoSalary Range:Sub Process:Voice/Non Voice:-GradeDReporting To :AVP - BTOResponsibilities

• Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
• Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI and workflows
• Develop and implement strategies to drive digitization, automation, and process improvement initiatives
• Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation
• Ability to analyse customer behaviour based on NPS/CSAT. Suggest significant changes through digital transformations.
• Map customer journeys and identify issues/opportunities for process re-engineering and digital enhancement.
• Engage with senior stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
• Identify opportunities to improve business profitability and deploy solutions
• Engage with Clients to identify opportunities and drive Key business priorities
• Coach & mentor Green Belts
• Provide innovative leadership in driving quality performance
• Ensure the use of problem solving and root cause analysis where necessary
• Deploy framework to improve Process performance on the shop floor.
• Lead VSM and Problem-Solving Workouts with the various businesses
• Monitor & audit the deployed processes for effectiveness & efficiency
• Responsible for generating business impact for the clients using the CI methodologies and frameworks
• Create transformation roadmaps for RFPs

Key Performance Indicators

• Support in leadership projects at an organizational level for deep analysis, presentations and project management
• Value delivered through projects in support functions
• Automation identification and deployment support
• Project Management and Process Improvement
• Facilitating change

• Facilitate Idea generation and idea management
• Supporting training delivery as required

Qualification & ExperienceCritical:Art of story Telling. Experience in preparing Leadership review decksLSS Green Belt Certification (or) Management Consulting ExperienceStrong analytical, problem solving, facilitation and project management skillsExperience in Value Stream MappingExperience in facilitating problem solving workshops / kaizen events / Design sprints.Automation experienceKnowledge on Generative AI, process mining tools and RPA toolsBPO/KPO experienceDesirable:Black Belt Certification or equivalentAgile CertificationKnow HowCritical:MS OfficeDesirable:Power BICelonisPersonal Attributes/Traits

• Socially confident
• Self-driven
• Decisive and action oriented
• Critical thinker
• Eager to learn
• Resilient

Competencies

• Excellent analytical skills via excel or any statistical tool
• Excellent presentation skills
• Change Management
• Fostering Partnerships with stakeholders
• Managing Transformation
• Leading Teams
• Working Across Boundaries

To be updated by the recruiter

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