Job Description

Company: MercerDescription:Marsh McLennan India is seeking candidates for the following position based in the Gurgaon office:Associate Director - Process Efficiencies (Grade F)What can you expect:As the Associate Director - Process Efficiencies, you will be responsible for leading and executing Kaizen events to improve processes, increase efficiency, reduce costs, and enhance client satisfaction. You will apply process improvement methodologies to identify, analyze, and enhance existing business processes. We are seeking a candidate with expertise in Lean, Six Sigma, and Kaizen methodologies to drive continuous improvement within our organization.What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)
• Company provided healthy meals

• Opportunity to work in a dynamic and innovative environment that values continuous improvement
• Gain hands-on experience in leading Lean transformation initiatives and driving change within a global organization
• Collaborate with a diverse team of professionals and contribute to the success of high-impact projects
• Access to professional development resources and opportunities for career growth within the organization

We will count on you to:

• Lead and facilitate Kaizen events to diagnose and improve end-to-end processes
• Execute high-impact projects that have the potential to generate significant financial impact, leveraging project management fundamentals such as defining project scope, setting objectives, creating project plans, and managing resources effectively.
• Collaborate with cross-functional teams to implement process improvements and drive organizational change
• Contribute to the overall success of the organization by optimizing business processes and delivering measurable results
• Strategize, develop and deploy yearly transformation plan for LoB assigned.
• Work with multiple stakeholders to understand the key problem areas and find application opportunities for Six Sigma and Lean implementation.
• Coach and mentor Green Belts/Black Belts on improvement initiatives, provide expertise in quantitative techniques, and ensure timely completion of projects.
• Drive operational excellence by implementing business process mapping, reporting, and dashboarding of key metrics, with a focus on visual management.
• Present process and business findings to senior leadership in a clear and concise manner, effectively communicating the impact and potential benefits of proposed changes.
• Lead and conduct Gemba Walks to observe and understand processes firsthand, identifying areas for improvement and fostering a culture of continuous improvement.
• Collect and analyze data to diagnose process performance, identifying trends, patterns, and areas of inefficiency or waste.

What you need to have:Minimum Bachelor's degree

• Minimum 12 years experience overall with at least 5 to 7 years experience in Continuous Improvement/ Transformation.
• Strong knowledge and practical application of Lean, Six Sigma, and Kaizen methodologies
• Demonstrated experience in leading and facilitating Kaizen events and process improvement initiatives
• Proficiency in process mapping, gap analysis, and problem-solving techniques
• Excellent communication and interpersonal skills to collaborate with cross-functional global, teams
• Strong analytical and problem-solving abilities to identify improvement opportunities and implement effective solutions

• Executive presence that conveys composure and confidence in all situations

What makes you stand out:

• Six Sigma certification (Green Belt, Black Belt, or Master Black Belt)
• Knowledge of R, Python & AI
• Working exposure in HR platform like Darwin/ Workday
• PMP / any other relevant business certification
• Proficient in quantitative six sigma tools such as Minitab, SPSS etc.
• Change management experience, including the ability to influence and drive organizational change
• Knowledge of business process management (BPM) tools and software

Marsh McLennan (NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Marsh McLennan