Key Account Management is part of the field experience product portfolio, which will focus on bringing together data and technology capabilities to allow for the organization to become data- driven and insight-led in every decision to drive revenue and growth. This Associate Director role plays a key role within the broader field experience team focusing on Key Account Management whilst collaborating with other product teams to enhance the end-to-end experience of field teams.Key Responsibilities:1. Manage the global Key Account Management product backlog, prioritizing features and enhancements based on business value and strategic alignment2. Collaborate with stakeholders across markets to gather requirements and ensure the KAM program meets diverse regional needs3. Work closely with the development team in India to define user stories, acceptance criteria, and product specifications4. Oversee the maintenance of Key Account Management tools while driving innovation and evolution of the broader cross-functional account teams experience.5. Serve as the primary point of contact for Key Account Management related queries and issues from global markets6. Analyze program performance metrics and user feedback to identify areas for improvement7. Ensure compliance with industry regulations and policies across all markets8. Facilitate communication between technical teams, business stakeholders, and end-users to deliver best in industry features whilst driving deep adoption amongst field teams9. Stay current with industry trends and emerging technologies in the pharmaceutical sales and marketing spaceRequired Qualifications:1. Bachelor's degree in Business, Computer Science, or related field; MBA preferred2. 5+ years of experience in product management or similar role, preferably in the pharmaceutical industry3. In-depth knowledge of cross-functional account teams experience and Veeva Platforms4. Strong understanding of how cross-functional account teams engage with HCPs in their daily activities5. Experience working with global teams and managing cross-cultural communication6. Excellent project management and organizational skills7. Strong analytical and problem-solving abilities8. Exceptional communication and presentation skills9. Agile/Scrum certification (e.g., CSPO) preferredDesired Skills:1. Experience with data analytics and business intelligence tools2. Knowledge of machine learning and AI applications in pharmaceutical sales3. Familiarity with regulatory requirements in multiple pharmaceutical markets4. Experience with pharmaceutical salesIf you're passionate about driving innovation in pharmaceutical sales and have a track record of successful product management in a global context, we encourage you to apply for this exciting opportunity to lead our Key Account Management program.
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