Job Description

Job Title: Associate Director - Custom ProductsLocation: Mumbai / GurgaonExperience: 12+ YearsKey Job Responsibilities

• Requirement Gathering & Planning

• Proactively engage with business teams on leads and opportunities for custom software development and special projects
• Define and create the product and solutions basis customer requirements.
• Owner of all custom software sales, solution and development activities
• Drive solution implementation, post-production adoption and solution sell ability to other similar merchants.
• Own the roadmap for the product around Customer customization requirements, Customer implementations, Product & feature backlog, Parity, or superiority with competition
• Ensure that the requirements specifications are defined and delivered unambiguously for the tsd engineering teams to develop and deliver the software.
• Formulating product strategy factoring industry trends, market, and competition
• Productize solutions, replicable across customers and industries, create solution offerings
• Deliver revenue targets for Custom Software Solutions and Delivery team

• Development

• Functionally translate and map the business domain to a technological solution domain
• Collaborate with tsd delivery team leaders to arrive at the detailed solutions, efforts, and implementation plans
• Define and manage the delivery timelines and scope

• Collaboration

• Evangelize and communicate the implementation plan to all stakeholders including customer
• Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
• Work with Marketing to bring new features to life on various communication touch points.
• Risk identification
• Highlight and mitigate any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancements
• SLA & Governance

• Identify and fix root causes around technical errors
• Ensure that SLAs committed to customers are upheld and any lapses are identified within permissible time frame
• Scope of Impact / Influence
• Lead and deliver medium to large customization projects, solving customer business problems. Drive profitability and generate revenue from TSD function
• Collaborate with Sales, Product and Engineering to deliver best payment software solutions

• Minimum Qualifications
• 12+ years of overall technology industry experience in Software Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups
• Bachelor\'s Degree in Engineering, Computer Science & Engineering, or related experience required
• Should have managed medium to large teams, as solution architect manager

• Technical Experience
• Should have experience working as a Solution Architect
• Hand-on experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS
• Database: MS SQL, MySQL, MONGODB, Graph Database etc.
• Integrations: SAOP and RESTful API
• Understanding of Payment services, architecture and integrations
• Experience with tools such as JIRA

• High performing Behaviors
• Customer Focused - Does what is right for the customer
• Be a change agent and willing to challenge status quo while helping to drive the necessary changes
• Ability to influence management matrix to achieve outcomes without direct responsibility
• Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity

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