Job Description

Job description
Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


We are currently seeking an experienced professional to join our team in the role of Associate Director, Business Analyst CRE


Principal responsibilities


The Associate Director, Business Analyst CRE will primarily be responsible for:


• Leading activity to identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations
• Leading the design and reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
• Overall support to impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope
• Managing implementation of solutions
• Development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate
• Management of external service providers
• Work with markets/regions to understand regulatory, customer and competitive landscape

Customers / Stakeholders


Primary customers are:


• WCL functional and delivery teams
• Other business areas and lines as appropriate
• Group Functional Teams - e.g. Risk, Group Finance, IT
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions - global and regional
• The Associate Director, Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.

Other stakeholders on projects will include (as demanded by specific project need):


• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors

Leadership & Teamwork


• Act as a role model to the team in business analysis and design best practices
• Promotes innovative approach when devising solutions
• Champions the benefits and utilisation of Agile delivery encouraging the appropriate deployment
• Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers.
• Give timely, honest and constructive feedback to others
• This role may occasionally lead other analysts on projects or programmes

Major Challenges


• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
• Dealing with complex requirements.
• Supporting in the control of projects to meet exacting timescales.
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.
Requirements
• Possess excellent Business Analyst skills
• Strong analytical background with a high degree of attention to detail
• Background working in cross-functional teams to drive requirements capture
• Experience in business and process analysis, change initiatives & re-engineering
• Experience in planning and deploying both business and IT initiatives
• Agile expertise - takes ownership of building agile capabilities in teams ensuring the right process are in place for agile requirement capture
• Leading and empowering cross-functional teams
• Credit and Lending knowledge with specific understanding of the commercial real estate (CRE) business

Capabilities


• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
• Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues
• Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities
• Ability to build strong relationships across Business, IT and Operations
• Flexible and able to adapt in a fast-paced, changing environment
• Confident and open to challenging existing protocols and processes.

Accreditations


• Evidence of self-development across a number of disciplines
• Industry recognized technical certifications desired i.e. Change Management, Master Black Belt - Six Sigma

You'll achieve more at HSBC


HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."


Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


•Issued By HSBC Electronic Data Processing (India) Private LTD •