Job Description

SUMMARY



As a Design Researcher with UI/UX skills, you will be the chief advocate for the users and beneficiaries of our products. You will reveal what our users need from our solutions by conducting primary research and exploring their behaviors and motivations. You will work with cross-functional teams spanning product & program management, research and engineering to develop new products and prototypes. You will also work closely with external partners/customers such as government agencies, nonprofits, and corporations.



Human-centric design is central to our approach and will be at the forefront of how we create effective, intuitive, impactful solutions for social good. Our users and beneficiaries come from a variety of geographies, cultures and backgrounds and your work will yield insights that will guide the design of the products and services we create for these diverse groups.




ABOUT US



Wadhwani AI is a nonprofit institute building and deploying applied AI solutions to solve critical issues in public health, agriculture, education, and urban development in underserved communities in the global south. We collaborate with governments, social sector organizations, academic and research institutions, and domain experts to identify real-world problems, and develop practical AI solutions to tackle these issues with the aim of making a substantial positive impact.



We have over 30+ AI projects supported by leading philanthropies such as Bill & Melinda Gates Foundation, USAID and Google.org. With a team of over 200 professionals, our expertise encompasses AI/ML research and innovation, software engineering, domain knowledge, design and user research.



In the Press:


• Our Founder Donors are among the Top 100 AI Influencers
• G20 India's Presidency: AI Healthcare, Agriculture, & Education Solutions Showcased Globally.
• Unlocking the potentials of AI in Public Health
• Wadhwani AI Takes an Impact-First Approach to Applying Artificial Intelligence - data.org
• Winner of the H&M Foundation Global Change Award 2022
• Indian Winners of the 2019 Google AI Impact Challenge, and the first in the Asia Pacific to host Google Fellows



Cultures page of Wadhwani AI - https://www.wadhwaniai.org/culture/




ROLES AND RESPONSIBILITIES


• Conduct user research activities (e.g. domain research, field research, surveys, ethnographic studies, expert interviews, etc)
• Collaborate cross-functionally with Engineers, Product & Project Managers and Researchers to overcome various challenges and prioritize user experience.
• Assist in developing and testing prototypes, proof of concept trials, etc.
• Share research findings with diverse audiences through written reports and presentations.
• Identify new research methods, tools and techniques in order to improve our products and solutions.







REQUIREMENTS


• Have a formal design degree from an accredited institutes with a specialization in HCD
• 1-4 years of in-office experience doing human-centered design, preferably as a service designer
• Design research experience with users from diverse backgrounds, preferably including some experience with rural, underprivileged, or other vulnerable groups - have worked on minimum 2 projects related to user research(Must have)
• Advanced level of working experience with Figma - have delivered minimum 2 projects (Must have)
• Willing to travel extensively and excited to get on the ground in rural settings
• Must be fluent in speaking Hindi; multiple Indian languages is a plus
• Knowledge of a wide range of qualitative and quantitative research methods, such as lab-based usability studies, field research, usability inspections, creation of user profiles or personas, participatory design, survey research, experiment design and statistical analysis.
• Understanding of the strengths and shortcomings of various research methods, including when and how to apply them during each product phase.
• Effective interpersonal, communication, and collaboration skills.