Job Description

Our Company



Changing the world through digital experiences is what Adobe's all about. We give everyone--from emerging artists to global brands--everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.



We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!



What you'll do



Lead and build a team of consultants, architects and project managers.



Responsible for thought and delivery leadership.



Owns strategy and roadmap with b usiness stakeholders .



Lead team to ensure adequate account coverage through team schedules and back-ups.



Responsible for innovating and delivering the projects , ensuring timely delivery, quality and showcasing value to the Customer.



Must demonstrate a sense of ownership to plan, execute and drive the Delivery excellence and Customer success through collaborative environment.



Responsible for coaching and developing staff to meet or exceed project expectations.



Mentor and nurture team towards delivery excellence, technology, customer success, process improvements and collaboration.



Leads and motivates the teams in a fast-paced, dynamic, and global environment.



Drive efficiency, productivity from the team, n ew approaches , and critical thinking for C ustomer success .



Coach and mentor team with customer critical issues and non-engagement; assist in problem evaluation and resolution .



Handle Customer critical issues resolving the problem and/or dealing with the customer.



Manage Customer escalations, layout effective remediation plan to address the issues and C'SAT.



Prepare and execute the action plan(s) to address identified issues from customer satisfaction surveys.



Assist with quarterly business review preparation and reports .



Attend and represent team in C ustomer meetings and Adobe events as needed.



Define and implement processes across multiple projects which help in streamlining the functioning of the project



Ensure dissemination of process, policies, performance and quality expectations



Collaborate with cross-functional business on various organization level initiatives .



Build individual expertise in at least one Adobe solution, Industry vertical.



Develop a broad understanding of all Adobe Customer Experience solutions and keep up to date with feature improvements & updates .



Excellent decision-making, communication and collaboration skills.



What you need to succeed



Must have -



1 5 + years of experience managing enterprise consulting portfolio or equivalent industry experience .



Must be a strong people manager with at least 5 years of experience in managing a team of 50 team members or more.



Experienced managing multiple enterprise accounts across business verticals and geos.



Experienced in manag ing customer escalations and layout effective get-well plan to retain customers.



Experienced in managing and expanding a high - performance consulting team including - hiring, mentoring and retaining key talent.



Strong background in all aspects of the software development process - J2EE, Java, AEM etc.



Knowledge of Adobe DX solutions (AEM & SaaS implementations) or any other digital platforms would be plus .



Experience in digital analytics and knowledge of best practice requirements to deliver business optimization solutions is advantageous .



E xperience working with teams in rapid and dynamic delivery environments .



Able to act as an advocator for both internal and external customers to ensure we successfully deliver on the requirements and expectations .



Desire to be on a highly productive, fast-paced team.



Excellent English written and verbal communication skills.



BS degree in Computer Science (or equivalent), a dvanced degree preferred



Able to fit in well within an informal rapid innovation environment and to provide hands-on management



Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.



Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.



Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.