Job Description

Associate - CustomerSupport (ChatProcess, Emailchat and CustomerSupport process)

Salary:2.5 to 4.60 LPA + Other Benefits + Night shift allowance

Location:Mumbai (Andheri East) & Gurugram (sector44)

Experience: fresher to 2 Years

Qualification :: Minimum HSC if #experienced, Minimum Graduate if a #Fresher

Responsibilities:

• Handling customer queries on Web Chat, E-mails, and social media
• Educate current and potential customers with product and service information.
• Maintain accurate customer records.
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings.
• Handle all queries in a polite, professional manner.
• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures, and processes.
• Work collaboratively with the team

Requirements

• A bachelor's degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Fluent in written and spoken English.
• Good typing skill
• Passionate about customer care
• Able to work well under pressure and under minimum supervision

Job Types: Full-time, Fresher

Schedule:

• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9966308152